Podium Reviews in June 2026: User Ratings, Pros & Cons

Excellent Tool to Help Staff Ask for Reviews

What do you like best? I like how simple the process is for our sales staff to send these review requests to customers and how simple the process is for customers to leave us a review. Saydie specifically has been excellent to work with through the on-boarding process. She always answers my questions in a timely manner and helps through thorough explanations and problem solving. What do you dislike? It's disappointing that Yelp can not be one of the options for customers to leave their ...

Great reviews distribution site!

What do you like best? This service is very easy to work with. We can reach our customers individually and address any issues they might have. They can post reviews to the public review site of their choice or respond to us privatly. What do you dislike? I dislike that it takes me awhile to get to the reports. Every month I would like to have the reviews results pulled up, and it's not easy to do. Recommendations to others considering the product Definitely try it and see the ...

Grow your business with reviews!

What do you like best? Podium is simple to use in every way possible. They have thought of pretty much everything, and you just need to take the time to just apply Podium to your business and watch the reviews come in. What do you dislike? Honestly, the text back feature doesn't work for our business (moving company very well - it seems to confuse our customers, and they often text back to the review request text thinking they are leaving a review. Other than that we really enjoy the ...

Effective Review Solicitation

What do you like best? Podium utilizes a user-friendly text feature to solicit online reviews on behalf of your business. The text invitations are easy for a customer to understand and convert on. And the invitation process is simple enough for employees to quickly adopt and utilize. It also integrates with our database so that we're able to automate text invitations. What do you dislike? Reporting and analytics are sub-par. The analytics dashboard is limited and not super helpful in ...

Retail automotive customer "reviews"...the new CSI for retail auto

What do you like best? Consolidation of all of the important review sites Empathy level of the support staff What do you dislike? It's obvious that the company is still in a start up mode...adding more and more employees every month. But they are handling it pretty well. Recommendations to others considering the product Jump on board What business problems are you solving with the product? What benefits have you realized? The current "big think" in retail auto is CX, Customer ...

We're getting reviews, mostly 5 star, and better engaging with our customers

What do you like best? Our online presence is improving fairly dramatically in a short period of time. We've always gotten positive feedback from our customers via follow-up phone calls, but that hasn't been public and it largely disappears. Now we've begun to turn that good will into positive online attention and we're hopeful it will lead to more organic search opportunities. What do you dislike? The setup process took a long time and was a pain in the ass. They worked hard to take ...

Game Changing for our business

What do you like best? It is by far the easiest program to train a workforce and easy to use for the front end user. What do you dislike? Not sure if it is a dislike since I know the program is evolving. I would like to to be able to cross post and have more options of where to post. Personally, my business needs more reviews on Yelp but we are getting a ton on Google. Recommendations to others considering the product Game changing. Our company received 300 reviews in 5 years and ...

Incredible Results - well worth the cost.

What do you like best? It actually works. Our reviews doubled in less than 2 months. The service quality is excellent. The platform is easy to use. I've even referred this product to other companies that I have relationship with. What do you dislike? This is minor but I wish I could filter our negative reviews before they post. However - despite my concerns - the sheer volume of good reviews far outweigh the negative. Recommendations to others considering the product Try it out - ...

Podium

What do you like best? Podium is a great platform. Prior to having the platform gathering and responding to reviews was very time consuming. With the platform we have increased our review percentage and it has simplified the monitoring of all our platforms. We now have stats on click through rate that we can make changes off of. Overall I would highly recommend the product to anyone who wants to enhance their reputation online. What do you dislike? Overall the platform is great. It ...

Jump in reviews = jump in ratings

What do you like best? The ease of use for staff and the ease of use for clients in reviewing us is the best feature of Podium, y far. Don't get me wrong, as the business manager, I love the analytics but its really all about how easy Podium makes it for us to get clients to review our services and share their visit experience with the world. What do you dislike? There's really no downside that we have seen to dislike anything about using Podium. What business problems are you ...