Podium Reviews in June 2026: User Ratings, Pros & Cons

Avoid having only bad reviews be the face of your company

What do you like best? Easy to use, worth the investment and quick impact on your online brand awareness. Gave us the chance to put our best foot forward with new customers. We are glad to show who and what we really are. What do you dislike? Pretty costly per month but when you think of the ROI of having a positive online brand rating, then its well worth it. Try it and you will be surprised at the amount of actually great reviews you get when you give people the chance to review you. ...

Huge benefits!

What do you like best? Podium makes it easy for our customers to review us and easy for us to keep track. We've had our number of reviews almost double since last year and our rating has never been higher! Their team is also extremely quick to answer questions and help with any ideas we may have. What do you dislike? The only downside to Podium is when our team is not fully utilizing it. If we are not asking our customers if they want an invite we're spending money on a useless ...

Best decision we’ve made in years for our business

What do you like best? Makes it so easy for our customers to review us. Therefore it’s easy for us to get reviews. We have doubled our reviews in the first month and they’re all five star reviews. Also everyone texts so that’s how we need to communicate with our customers. Podium provides an easy way for our entire team to text our customers one on one. Support is awesome. Chat response is almost immeadiate. Staff is friendly, fun, and knowledgeable. Ryan has been great What do you ...

podium is excellent

What do you like best? i love how you can track the invites, people who have clicked on the review link and credited reviews. i love how the reports are done in real time. i also love how you can use podium as a way to text your clients What do you dislike? i couldnt find any program better than podium for keeping track of reviews online. Recommendations to others considering the product podium is the way to go if you want to keep up with the reviews left online. this is super easy ...

A great feedback platform

What do you like best? The instant alerts you receive when a review is left. You can gain insights to improve your business and feedback. You have the ability to manage, track, and report all of your reviews. What do you dislike? Constant alerts for reviews from those accounts you are not personally associated with. Recommendations to others considering the product This platform can help you catch and hold your customers attention by showing them interest. It can also keep your ...

User friendly for Increasing Online reviews

What do you like best? I like how simple and straightforward the dashboard for Podium is. The fact that we can review our rankings among local competitors in our market is ideal, plus it's been a great tool so far for communicating with patients via text messaging from the computer. What do you dislike? There is not much to say, but if I had to pick something I would change is perhaps more customization of user control access. A team member can either have no access or all access for ...

Biggest waste of money ever

What do you like best? Their demo I guess. It seemed good in theory, which is why we signed on but I am struggling to find any positives since we made that mistake. It might work if you have a millennial-only client base. What do you dislike? Oh where do I start.... a Spent two weeks going back and forth with their technical support to actually get the link being sent out to work in the first place. It felt as though we were the only suckers dumb enough to pay for their only partly ...

Best online review & reputation management platform we have experienced!

What do you like best? The ease of driving good reviews is by far the best thing about this program. If we did not have Podium, we would have very few reviews, especially good reviews on Google or Facebook! it drives reviews daily... And wow! does it have an effect on SEO!!! What do you dislike? Wish it could post results on social media. This is one thing I did like about the other programs we have used. There is no way to share good reviews to our social feeds such as Facebook or ...

Podium is Helping Us Achieve Our Goals

What do you like best? Podium is a simple solution to multiplying your reviews across various platforms. Easy for staff to use & having the option to go automated makes this a no-brainer. What do you dislike? Not being able to change the messaging for sales/service, must be the same copy. Only other "issue" we have is internal and it's not always gathering the correct phone number for a customer, which then sends the invite to a wrong number. Recommendations to others considering ...

Reputation Management Made Easey

What do you like best? Podium allows me to manage the online reputation of our businesses an an easy to use platform. Being able to prompted a customer for a review and allowing them to do so while physically still in our stores increases the conversation rate What do you dislike? Replies of Facebook reviews can not be done in the Podium platform Recommendations to others considering the product Make sure review requests are sent while the customers are still on site What business ...