Podium Reviews in June 2026: User Ratings, Pros & Cons

I like the idea of podium, I know that it was a quick launch however I hope there will be fixes

What do you like best? I like the opportunity to personalize and go further communication. I don't like that people have so much trouble getting the link to work What do you dislike? I don't like that contacts can't be reentered (ie. Phone number then by email having multiple ways to contact would be best. Not having notifications from all staff conversations and issues with the link are agrovating What business problems are you solving with the product? What benefits have you ...

Best app I have ever used

What do you like best? I have been in the car business 2 years. No that is not a long time. However, I know a lot more then most that have been in the business for 5 or 6 years. Something any one knows it reviews are hard to get you get home you don't wanna do them you gotta search for the place to put the review and if you cant find it you give up. right? This simple app eliminates all that I can send my customer 2 links in one message and they can fill out both reviews while sitting ...

Podium Experience

What do you like best? Podium has been instrumental in increasing our online presence. We have seen a huge increase in online reviews and we love that the process is authentic and encourages interactions with our customers. We also love the customer service Podium provides. Our account manager, Alex, checks in often and always responds to concerns in a timely manner. I love that we have had one main point of contact throughout the process so I always know who to direct questions to. ...

Awesome company

What do you like best? Easy to use, we have our receptionist send the review inquiry to our customers, every day. Smart, young professional talent. Quick to respond and answer questions or tutoring.. What do you dislike? We have been using Podium for a little over 2 years and so far, I have no complaints or dislikes. Recommendations to others considering the product Why wouldn't everyone take advantage of the FREE TRIAL period? Nothing to lose, it only takes a few minutes to set up ...

Best Reputation Management Tool

What do you like best? Podium is easy- easy for the staff to request reviews and easy for the customer to leave an online review. Podium is text message based, which is what attracted us to this software in the first place. We tried many reputation management tools in the past, and Podium is by far the best! What do you dislike? Managing a large auto group on Podium can be tough- the team page for adding/removing users is clunky. Recommendations to others considering the product Go ...

Best SMS tool out there!

What do you like best? Very quick and easy to use. The volume of reviews we are getting in such a short amount of time is amazing. Our customer experience is something we truly value so being able to share our customers experiences has been second to none. Also, love that it connects to our DMS and sends out review invites automatically. What do you dislike? One thing I dislike is everyone can view the messages and everyone gets an alert when someone texts on through the app. ...

Reviews made simple

What do you like best? Ease of use for staff and customers alike What do you dislike? Not being able to remove wrong numbers. Clumsy use of images / photos. What business problems are you solving with the product? What benefits have you realized? Our reviews have grown from 9 to over 50 on Google in 2 months. We used to used various mobile (cell phones for outbound calls and txts which meant conversations were often split over separate numbers. Now all client communication is done ...

The best change we've made to drive reviews

What do you like best? I love the company. They are very invested not just in selling, but in making sure you know what to do. They are also very personable! What do you dislike? They were a tad bit slow in letting us know that something wasn't working with our data push. But they handled it wonderfully in the aftermath. What business problems are you solving with the product? What benefits have you realized? We've increase our rating by .3 stars on Google. It may seem like a small ...

Quickly Increasing our Number of Reviews on Google and Facebook

What do you like best? Podium allows us to quickly and easily obtain reviews from our customers. Our techs love a little friendly competition & the Dashboard provides viewing of the Leader Board status to help motivate! We've been able to significantly increase our number of reviews on both Google and Facebook in a short amount of time. The fact that Podium has an easy to use mobile app is also extremely helpful! What do you dislike? It would be nice to have a "notes" option in ...

Quality service for cheap!

What do you like best? We have tried a variety of texting services for our dealership and all of them fall flat or are expensive. Podium has a great interface, good app, and the ability to customize templates that use the customer's name. We've gotten more reviews in the two months using this service as we had in the previous calendar year. Very much worth it. The only thing it lacks is attachment support for pictures. But even without that it's an exceptional service. Doubly so at ...