Podium Reviews in June 2026: User Ratings, Pros & Cons

Excellent tool for getting easily streamline reviews for your future customers and clients.

What do you like best? The ease to which you are able to get various platform reviews from your existing customers to help show the level of service you provide to your future customer. If you are looking for a painless easy to use application to boost online trusted reviews and visibility Podium is your go to. What do you dislike? Only recommendation is to integrate a smoother transition via Service Titan in order to determine which of the multiple numbers or emails the link is ...

Wonderful and easy

What do you like best? It takes seconds to send a text to your customer and then about 30 seconds for them to review you! What do you dislike? Nothing, I sincerely like everything about this Recommendations to others considering the product: Do it!! It’s amazing What problems are you solving with the product? What benefits have you realized? We got our google reviews up to above 4 stars

Great way to collect feedback

What do you like best? I love how easy it is to send our patients a link to be able to review us and provide feedback What do you dislike? There’s not much that I don’t like about this application, if any. It’s great and simple. Recommendations to others considering the product: Try it out! It’s so easy and such a great tool! What problems are you solving with the product? What benefits have you realized? It’s more efficient and quicker to be able to have our patients provide ...

Good Experience, Hard getting NPS portion set up at 1st

What do you like best? I like being able to send 50% of customers from our CRM review requests, and 50% NPS requests. I also like being able to have automatic texts back to NPS responses since I alone man the reputation of a company with over 150,000 customers. What do you dislike? We had a hiccup initially where I thought I was sending Net Promoter Score requests but the system was not. It has since been fixed. Recommendations to others considering the product: Make sure you set up ...

My experience using Podium

What do you like best? Easy to send and customize review invitations. What do you dislike? There does not seem to be an easy way to sort reviews by club, of which we have several. This makes it difficult to sort reviews or search by club. What problems are you solving with the product? What benefits have you realized? The benefit has definitely been being able to streamline the review process in addition to monitor which reviews become public. If a bad review comes in, we are able ...

Podium Is my FAVORITE

What do you like best? I love this product and use it every day. The thing I love the most is you can literally use Podium for all your communication. Also, I love the fact that as a bonus you can boost your reviews. It is super simple to add users, get the team involved and start taking care of customer needs. The support team is also FANTASTIC and always helpful! What do you dislike? I do wish there were some features that aren't there yet but the development team is working on those ...

A system that does the job that it is supposed to do

What do you like best? I like how modern the user interface is. It provides a decent amount of user configurability, while also maintaining simplicity and ease-of-use. The navigation between different accounts is also simple and easy to use. I thoroughly enjoy using this website every day What do you dislike? The landing page when you login can sometimes be a bit of a pain, but again, that's really minor compared to other services I've used in the past. In all honesty, it really ...

Podium Reputation Management and Chat

What do you like best? Podium is simple and intuitive, with an easy display layout and quick access to any reports you need. Podium makes it easy to keep up with your online reviews with realtime updates for reviews on Google, Facebook, cars.com, and many other platforms. You can respond directly in the podium application as well, rather than having to sign into multiple services. The chat feature is easy and immediate, and their mobile app is simple and streamlined. What do you ...

They lie and take your money

What do you like best? Nothing, unless you are a person to person business where you can encourage the customer on the spot to review you, this platform does not work effectively What do you dislike? Almost everything. Once they get you in with their 90 day trial which is actually 30 days free and then 60 charged at a ridiculous rate of $200+ USD ($290/month AUD, they will neither help or assist you. You MUST cancel within the first 30 days or you will be in contract for 12 months ...

Efficient and very useful

What do you like best? The product is super helpful for us to send text messages. It allows everyone in our group to view the text coming in and respond to them. What do you dislike? It can be a bit confusing to use but after you watch a couple tutorials its not that difficult. What problems are you solving with the product? What benefits have you realized? It is a way for us to text our employees and to communicate new job openings or any other information. It helps us get a hold ...