Podium Reviews in June 2026: User Ratings, Pros & Cons

Time management made easy.

What do you like best? Quick correspondence to customers who are on the go. What do you dislike? I'm not sure yet haven't been using that long. Recommendations to others considering the product: Recommendations to start a training class on how to use podium. What problems are you solving with the product? What benefits have you realized? Customers trying to write reviews by clicking the link are having problems. Only customers with an app called waze.

Great way to interact with customers

What do you like best? Easy to communicate with our customers. Integrates well with our software so reviews are easy to get also What do you dislike? Not much in way of customization options Recommendations to others considering the product: If Podium integrates with your current software, it's a super easy way to generate reviews for Google/Facebook What problems are you solving with the product? What benefits have you realized? It's made texting with our customers ...

Good app, useful features

What do you like best? I’m not the one in the office getting the full benefit of this however as a technician using it as a reliable app if a little heavy weight for my iPad 2. Overall though it doesn’t seem bloated and does what you ask it too. Mines texting customers, emailing and gathering reviews and a nice package What do you dislike? Takes a long time to load up, Upon starting it takes a very long forward the absolute up so that I can talk to customers which is a pain but I’m ...

Awesome,

What do you like best? This platform is a great opportunity for an small or large business for communication between consumers and providers. It allows for a personable feel for all customers, and also allows for questions to be answered directly and at a faster pace. What do you dislike? The only downside was the fact that the review link sometimes does not work. Recommendations to others considering the product: Recommend this to everyone, the only thing that needs to be ...

High Quality Software

What do you like best? I like how when customer service representatives are not available to speak to customer, Podium automatically sends away messages informing customers we will be right with them. I also like how you are able to construct new messages and categorize the messages into groups. What do you dislike? There is not much that I dislike, the interface is easy to use and to navigate through. The one little annoyance I have experienced is getting notification emails about ...

Podium is a very quick and effective way to contact our patients with a sleek up to date layout

What do you like best? i like the ability to save texts i will be sending out to multiple contacts so i dont have to type it out every time What do you dislike? the program still has a few glitches and will take a long time to reload sometimes when it tries to match a number with an existing contact and often i would have to refresh the page in order to get it to work again also more importantly than a glitch i would like the ability to send to multiple phone numbers the same text ...

System works great!!! It's a huge help!

What do you like best? i use the instant messaging feature every single day! Its so much quicker than sending it through E-mail What do you dislike? Honestly I don't think that there are any features that I dislike or don't find useful! What problems are you solving with the product? What benefits have you realized? Much Quicker response time With Customers and technicians

Game changer if you play the game

What do you like best? Podium has not only increased our reviews 3x faster than we were able to do so before the switch, but it has also revolutionized the way we interact with our customers. The first three months that we had Podium, there were no changes. The extraordinary results came when we really started to work with the software. Having our technicians walk the customers through the review process. Because our technicians took the time to work with the customer, customers started ...

This works great when needing reviews for your company

What do you like best? I like that u can use this as a way to sent a customer a message and be able to keep track of the messages sent to the customer What do you dislike? No complaints about this app. We use this on a daily basis and it works very well. I am able to send customer a pre made message to inform them that I am heading to there location when needed Recommendations to others considering the product: This is a good tool to use What problems are you solving with ...

An expensive but effective solution

What do you like best? It makes sending review requests very easy. It allows us to centralize customer requests and it seems to have increased customer interaction on our website. What do you dislike? The price is prohibitively expensive for most retailers. It was a leap for us to buy in and continues to be an issue as we continually evaluate our expenses. It seems like there would be more data available Recommendations to others considering the product: If reviews ...