Podium Reviews in June 2026: User Ratings, Pros & Cons

Great and easy way to get customer reviews

What do you like best? The ease of use, just need email and send a link.... and done What do you dislike? Doesnt seem like all requests make it to customer, they have told me they left a review and it never showed up. Recommendations to others considering the product: use it!!! What problems are you solving with the product? What benefits have you realized? Customer satisfaction, keeping people happy by getting good reviews.

Powerful Tool!

What do you like best? Podium has helped us get way more google reviews in the short time we had it, than all of last year. We are able to make review invites effortless and painless for our customers.Podium also has allowed us to reach out to our customers via texting. This has also been a great way for our customers to reach us after hours as well. We have been able to address a few emergencies thanks to us being able to recieve text messages after we are closed. This has been a very ...

Program is great.

What do you like best? Customers are able to interact with us and let us know about our service. What do you dislike? so far everything is good. nothing i don't like What problems are you solving with the product? What benefits have you realized? Customers are able to communicate with us to locate which store items are in.

Podium is the best

What do you like best? how easy it is to message customers and send our reviews to happy customers What do you dislike? So far i have not found anything that i dislike What problems are you solving with the product? What benefits have you realized? Being able to receive and message customers

Joseph's Podium Review

What do you like best? I like that Podium does a great job at organizing conversations by the responsible employee. Podium also allows for the integration of other programs such as Service Titan, slack, angies list and various others. The user really has the ability to track and be responsive to chat threads no matter the volume of message coming in. What do you dislike? i dislike the number of nonmessage notifications that podium pushes on a daily basis. I feel like there are too ...

I love using podium. It relaly helps our business

What do you like best? I love how user friendly it is. Its easy to teach to my staff What do you dislike? There isn't anything that I dislike about podium. Recommendations to others considering the product: Teach all employees how to use it What problems are you solving with the product? What benefits have you realized? Our clients are able to easily leave a review for us good or bad. It helps with the customer satisfaction process.

Salesman at a Small Dealership reviewing the app.

What do you like best? I really like the ease in communication with customers either for reviews or information about the vehicles. What do you dislike? I would like there to be a setting that allows for an automated response so when we are not in the office people do not feel like they are being ignored Recommendations to others considering the product: Fast and easy communication with current or potential customers. Excellent way to get reviews for your business. What ...

Awesome service to communicate with customers

What do you like best? My favorite thing about Podium is the ability for our customers to easily contact us from our website and for us to keep the conversation going What do you dislike? Sometimes there are a few bugs, but for the most part it works well and is great! What problems are you solving with the product? What benefits have you realized? Communication with customers and an easy, not awkward way to get reviews!

My experience with Podium is all good

What do you like best? What I like best about using Podium is that we get to reach out to the customers and talk to them & then have them write there positive feed back so others can see What do you dislike? In all company's i am sure no one likes to have a bad review - wish we could be able to take down the ugly ones What problems are you solving with the product? What benefits have you realized? The benefit is you get to hear the good and bad and with the bad you are able ...

A quick, convenient way to respond to reviews and message customers.

What do you like best? That I can control the communication all in one platform What do you dislike? I can't add Nearby Now reviews. I can't send texts to multiple people at once. I don't like that reviews also do up in messages, causing me to have to manage them on multiple places. Recommendations to others considering the product: Its a good start! What problems are you solving with the product? What benefits have you realized? Its convenient and helps with response ...