Podium Reviews in June 2026: User Ratings, Pros & Cons

Podium is good way to let customers know what type of customer service we provide

What do you like best? The most helpful about podium is it a good way to let me know how my customer service skills are and building a rapport with customers. What do you dislike? The least helpful about podium is that customers have to have Facebook or Gmail to leave an review. Missed out on several reviews because of that. Recommendations to others considering the product: Podium is a good review tool and it helps build rapport with customers What problems are you ...

Podium G2

What do you like best? That I am able to contact my customers at all times, and when customers come in and other stuff people have been working with them... We can look on Podium to see who it was. What do you dislike? Sometimes when we send our customers a link to give us a review, the page will not open or allow the customer to do so. What problems are you solving with the product? What benefits have you realized? Being able to stay in contact with my customers 24/7 now

Increased Sales plus Easy Portal for Customer Reviews

What do you like best? A couple of attributes that make podium a great tool to have at my disposal the immediate back-and-forth conversation capability that makes it very easy to get information to and from the customer and the ease of use of the platform across mediums (PC, mobile etc.) What do you dislike? There have been a couple of incidents where communication with the customer became confusing because it was unclear that the entry had been previously assigned to a specific ...

It is very simple to use!

What do you like best? I Live that it is very convenient to use. Either you can use the app on your cell phone, or the computer. The visuals on the computer slightly differs but he icons still match. What do you dislike? It may not be Podium but occasionally it lags. You may enter a number or name but somehow it will glitch and not go through. Recommendations to others considering the product: It will give the most reviews your company can get. It’s great! What problems ...

Great Program for any business

What do you like best? The review portal and website text features are both awesome. What do you dislike? It's expensive, but there is a good ROI on the investment. There are competitors out there that are claiming they do the same thing for quite a bit less. We haven't explored that at this point, but if costs continue to rise I can't say that we won't. What problems are you solving with the product? What benefits have you realized? Getting google reviews and having an ...

GOOD WAY FOR CUSTOMERS TO CONTACT BUSINESSES AND NOT HAVE TO WAIT ON HOLD.

What do you like best? IT'S IMMEDIATE AND A FAST WAY FOR OUR CUSTOMERS TO COMMUNICATE WITH US. What do you dislike? I WISH IT WOULD GIVE ME A BIGGER POP UP WHEN I GET A NEW MESSAGE. Recommendations to others considering the product: IT'S GREAT FOR INTEROFFICE COMMUNICATION. ALSO, A GREAT WAY FOR CUSTOMERS TO GET THROUGH TO US WITHOUT WAITING ON HOLD. What problems are you solving with the product? What benefits have you realized? LACK OF COMMUNICATION IN OFFICE.

Excellent!

What do you like best? I love that Podium makes it easy and hassle free to communicate with my customers, and to allow them to review my store and my performance as well. What do you dislike? Dislike that sometimes my messages wont send and there's no reason provided for why. Recommendations to others considering the product: Very good for you and building your business reputation. What problems are you solving with the product? What benefits have you realized? ...

easy to use, very user friendly

What do you like best? its a very quick easy app to use. user friendly, automatic that's mainly why i like it because its gives you quick responses and it makes your communciatino with cleints very easy. i also like that clients can give us their feed back in seconds, of techs leaving the home after the visit. What do you dislike? there is really nothing that i dislike about the application like i said previously podium is very user friendly and easy to communicate with clients ...

Podium 10 STARS

What do you like best? The Podium app is so helpful throughout my day it gives my clients a word into the company. I have had so much success with the PODIUM app . My clients LOVE the app it gives them first hand information to our company. Also the way it's been designed it covers everything. I've personally have had several 5 star reviews, and our company gets together every first Wednesday of the month and they get read in front of the all the company's employees. What a good feeling ...

Great Platform

What do you like best? Easy to use so the customer is able to provide feedback about their experience. What do you dislike? So far, I don't have anything negative to say about the platform What problems are you solving with the product? What benefits have you realized? Customers are able to provide feedback on their experience in the store. I is allowed us to streamline what we need to improve on.