Podium Reviews in June 2026: User Ratings, Pros & Cons

Solid Platform

What do you like best? I like the webchat. Made easy and simple for customers to interact with us in live time, even later at night when most/all stores are closed. What do you dislike? Sometimes the platform is slow on my phone, even when its completely updated. What problems are you solving with the product? What benefits have you realized? Sold many pieces of jewelry via text. It makes us similar to the online retailer (Blue Nile), but we can close sales quicker since ...

Podium Is A Great Tool

What do you like best? I like being able to communicate quickly and efficiently with potential customers and follow up on leads in a media friendly environment. What do you dislike? Podium doesn't work well on my phone. I have tried many times to download from Google Play Store but it never finishes loading to my Android. Recommendations to others considering the product: It really gives an extra advantage to prospect for business during slow as well as busier times. ...

Great Program!

What do you like best? Podium makes it easy to stay in contact with clients. It's fast and easy to use, allowing us to quickly contact clients and associates and allowing clients to quickly ask questions of us. We use it to send pictures to clients of furniture and it's super easy to do from the app on your phone. We like that it saves the messages so we can go back to them if need be. It's nice to have the templates available to use so we can quickly send standard messages confirming ...

Podium is a great way to interact with my customers!

What do you like best? Being able to easily send a link for my customers to leave a Google or Facebook review. What do you dislike? That guy Josh that always chats with my lady customers. What problems are you solving with the product? What benefits have you realized? The benefits I love are how easily accessible it is to get a text to my customers.

The Best Tool for Our Business

What do you like best? Podium has been awesome for our company. I work for an engagement ring store and I am the order manager. Podium helps me keep my customers updated, and then collect stellar reviews. I can’t even properly express how much I love this app! It fits perfectly into my workflow! What do you dislike? There were a couple bugs at first- but now it does everything I need it to and the support team at podium is super responsive! What problems are you solving with ...

good phone app for texting customer on pc

What do you like best? you can text from the company computer , What do you dislike? it shows everyone in the company's text messages Recommendations to others considering the product: very easy to use , has templates that are good for what you need . What problems are you solving with the product? What benefits have you realized? if the customer is busy and cant answer their phone they will text back .

Great interaction for customers

What do you like best? Love that customers can chat live and not a robot. What do you dislike? Wish there was a email communication platform. What problems are you solving with the product? What benefits have you realized? Help with google reviews

Useful tool, easy to use

What do you like best? Keeps you up to date on the customer's experience. Super easy to use, kind of like checking the text messages on your phone. Nice layout that is self-explanatory and doesn't require much explanation or training. What do you dislike? The open and closed messages are a little hard to organize. When is a conversation closed? They tend to just close themselves and then I don't always get the notifications. What problems are you solving with the product? What ...

GREAT EXPERIENCE

What do you like best? That we can invite customers who are calling in with great feedback to the website for easy access to submit a web review- Sometimes if there is not an easy click to go to solution it gets left at the call and time isnt taken to go to web. But the easy click option with us sending texts makes it simple for customers What do you dislike? It does not make a distinct noise when any reviews, questions or any notifications for that are coming thru. I have missed ...

Amazing Resource for a business

What do you like best? When we have difficulty reaching a customer via email or call, this allows one more method to reach them. What do you dislike? Occasionally the templates with quotes are not visible to our potential customers. What problems are you solving with the product? What benefits have you realized? We've been able to get in touch with customers whom were never responsive to our calls or emails. Our technicians also have a much easier way to request a review.