Podium Reviews in July 2025: User Ratings, Pros & Cons

Great addition to your marketing

What do you like best? The ability to communicate with people over our website and the integration with our POS to request reviews is paramount in getting customers to provide us with reviews. What do you dislike? It does require that someone be available and checking the incoming leads. What problems are you solving with the product? What benefits have you realized? We gain connection with our customers that we would not have without Podium. The customers that contact us ...

Podium helps you stay in touch with clients

What do you like best? I like that Podium allows texting with clients, and consolidates all our reviews in one place! What do you dislike? There is a bit of lag time between text delivery What problems are you solving with the product? What benefits have you realized? We are able to stay current on addressing any client issues or less than perfect reviews.

Love it!

What do you like best? Very easy to use. Love that it seems easier to get a hold of customers. Have had nothing but good out of this program. I have not recognized many problems using podium at this time. I think that Podium is a great platform to contact customers and get their feedback What do you dislike? I haven't really found any down sides of using it. I have noticed that our system has had problems with phone numbers in our notes on invoices since we installed it. ...

It is a convent way to correspond with potential clients.

What do you like best? It lets people find and contact me easily. What do you dislike? It is time consuming to book appointments through Podium. Recommendations to others considering the product: Give it a try. What problems are you solving with the product? What benefits have you realized? It lets clients that aren't able to make phone call contact us.

Very useful!

What do you like best? I find podium very helpful for acquiring and managing customer feed back and reviews. What do you dislike? I have not found any features at this point which I do not like. Recommendations to others considering the product: Try podium and see how easy it can fit your current needs. What problems are you solving with the product? What benefits have you realized? We are able to ask for and acquire more google reviews through podium and have a very ...

Great company to work with

What do you like best? I love that I can chat with customers and not talk over the phone ! You can just text them! What do you dislike? I don't like that we cant talk to more people .. What problems are you solving with the product? What benefits have you realized? We are doing home services. The benefits are that we can see the pictures if they need to send them !

Great way to chat with customers !

What do you like best? I love that when Im taking a call with another client I can message another client. Its super fast and convenient and you can definitely schedule more calls. Also some clients don't like to talk on the phone so texting is easier for them ! What do you dislike? I don't like that we cant just input what we usually say to clients on the daily and put it in the other chats. What problems are you solving with the product? What benefits have you realized? We ...

Podium is very helpful.

What do you like best? Podium makes it easy to just send a text, review or just basic conversation. It helps keep contact with employees. What do you dislike? That it doesn't alert you like a regular text message. No sound or anything. You have to keep checking it. Other than that it works perfect. Also It might be helpful if we were able to send out a mass text to a ton of number at the same time. What problems are you solving with the product? What benefits have you realized? ...

Awesome service

What do you like best? Podium streamlines our process and makes it easier for our customers to stay in contact with us! What do you dislike? Inability to remove customers or change their numbers. What problems are you solving with the product? What benefits have you realized? We have seen a definite increase in our reviews through Google!

Great tool to help your business get the ratings it truly deserves.

What do you like best? Super easy to leave reviews, and correspond with customers. Customers are able to immediately relay concerns or give kudos to you. What do you dislike? It would be nice to not having and additional site to log into. Recommendations to others considering the product: A great way to improve your company rating by getting quick reviews. What problems are you solving with the product? What benefits have you realized? Able to address issues and ...