Podium Reviews in June 2026: User Ratings, Pros & Cons

Podium Review

What do you like best? Another blurry quick and organized method of communication. What do you dislike? On the app there is a lag in responding to reviews. Just needs some behind the scenes tweeking. Recommendations to others considering the product: Use it. Don’t let it just sit as a module, get your team acclimated and using it What problems are you solving with the product? What benefits have you realized? Great way to communicate for after hours hours calls.

Excellent Solution for Live Chat and Reputation Management

What do you like best? 1) Incredible Support from Podium Staff 2) Software is Easy to Use 3) Analytics are Detailed And Help Support Marketing Efforts What do you dislike? I would like to see automated marketing reports on which web pages are producing chats. What problems are you solving with the product? What benefits have you realized? We needed a reputation management and live chat solution that was easy enough for tech challenged employees to utilize. Podium ...

I have had and excellent experience tracking and following up with customers.

What do you like best? Seeing and review open and closed messages. Notifications via email that are prompt and consistent assist me in assisting my customers. Google reviews are formally sent to us. It is automatically sent which ensures we are sending review requests to all our customers. In the year I have been utilizing Podium it has not failed or gone down for maintenance during business hour. I like very much how you can see not only your personal messages but coworkers. When ...

Great tool

What do you like best? Ease of use for contact for new prospects as well as existing. Ability to send and receive texts from your cellphone within the app without having to divulge your personal telephone number. What do you dislike? Occasional glitches and website can be buggy. However, in my experience Podium support has been quick and efficient when it comes to solving issues. Recommendations to others considering the product: Don't think about it, just do it! What ...

5 Stars for Podium

What do you like best? From the beginning, I have always found the platform to be user-friendly. It is straightforward relative to setup/settings,as well as, the everyday use for sending/receiving/responding to reviews. Even an indignant salesperson that knows everything can't complain about using Podium. We have had Podium for several years. We started with one store and we now use it in six of our stores. This is the most outstanding thing about Podium: THEY DO WHAT THEY SAY. ...

Helpful tool to use with new technology

What do you like best? I like the ability to send text messages that say they are from the company that I work for. This allows me to notify someone that I'm on the way without giving my personal number. What do you dislike? The app does not pull up very quickly, nor do the conversations. I will get notified of a message, but I cant read it for upwards of 2 minutes sometimes. And this is with good internet service too. What problems are you solving with the product? What ...

Podium helps you stay in touch with clients

What do you like best? I like that Podium allows texting with clients, and consolidates all our reviews in one place! What do you dislike? There is a bit of lag time between text delivery What problems are you solving with the product? What benefits have you realized? We are able to stay current on addressing any client issues or less than perfect reviews.

It is an easy way to communicate with customers

What do you like best? I like that we can use it while on the phone. What do you dislike? Very time consuming, waiting for customers to reply What problems are you solving with the product? What benefits have you realized? Benefits are that we can use our time while on the phone and communicate with more than 1 person at a time.

Love it!

What do you like best? Very easy to use. Love that it seems easier to get a hold of customers. Have had nothing but good out of this program. I have not recognized many problems using podium at this time. I think that Podium is a great platform to contact customers and get their feedback What do you dislike? I haven't really found any down sides of using it. I have noticed that our system has had problems with phone numbers in our notes on invoices since we installed it. ...

Great addition to your marketing

What do you like best? The ability to communicate with people over our website and the integration with our POS to request reviews is paramount in getting customers to provide us with reviews. What do you dislike? It does require that someone be available and checking the incoming leads. What problems are you solving with the product? What benefits have you realized? We gain connection with our customers that we would not have without Podium. The customers that contact us ...