Podium Reviews in July 2025: User Ratings, Pros & Cons

It’s a great tool to hear from others their honest opinion

What do you like best? It makes you to show the best of you and your company, and then ask others honest opinion how you did, it’s a perpetual encouraging tool to make you better and better. What do you dislike? Nothing I dislike, it’s a great communication tool between us and the clients. Recommendations to others considering the product: It’s a great tool to make sure your company is offering great experience to all clients What problems are you solving with the ...

I have had and excellent experience tracking and following up with customers.

What do you like best? Seeing and review open and closed messages. Notifications via email that are prompt and consistent assist me in assisting my customers. Google reviews are formally sent to us. It is automatically sent which ensures we are sending review requests to all our customers. In the year I have been utilizing Podium it has not failed or gone down for maintenance during business hour. I like very much how you can see not only your personal messages but coworkers. When ...

Excellent Solution for Live Chat and Reputation Management

What do you like best? 1) Incredible Support from Podium Staff 2) Software is Easy to Use 3) Analytics are Detailed And Help Support Marketing Efforts What do you dislike? I would like to see automated marketing reports on which web pages are producing chats. What problems are you solving with the product? What benefits have you realized? We needed a reputation management and live chat solution that was easy enough for tech challenged employees to utilize. Podium ...

5 Stars for Podium

What do you like best? From the beginning, I have always found the platform to be user-friendly. It is straightforward relative to setup/settings,as well as, the everyday use for sending/receiving/responding to reviews. Even an indignant salesperson that knows everything can't complain about using Podium. We have had Podium for several years. We started with one store and we now use it in six of our stores. This is the most outstanding thing about Podium: THEY DO WHAT THEY SAY. ...

Great tool

What do you like best? Ease of use for contact for new prospects as well as existing. Ability to send and receive texts from your cellphone within the app without having to divulge your personal telephone number. What do you dislike? Occasional glitches and website can be buggy. However, in my experience Podium support has been quick and efficient when it comes to solving issues. Recommendations to others considering the product: Don't think about it, just do it! What ...

Helpful tool to use with new technology

What do you like best? I like the ability to send text messages that say they are from the company that I work for. This allows me to notify someone that I'm on the way without giving my personal number. What do you dislike? The app does not pull up very quickly, nor do the conversations. I will get notified of a message, but I cant read it for upwards of 2 minutes sometimes. And this is with good internet service too. What problems are you solving with the product? What ...

This service helped my income

What do you like best? I appreciate the ability to be able to immediately text and communicate with clients, as well as send files or pictures. What do you dislike? nothing I can think of. the service was great and it was beneficial to my income! Recommendations to others considering the product: none What problems are you solving with the product? What benefits have you realized? I can't recall any problems

The best!

What do you like best? Podium makes it possible for customers to give honest reviews, in which turn bring new customers. What do you dislike? Podiums UI is a little tricky to navigate. Maybe an update to that. What problems are you solving with the product? What benefits have you realized? How to better our service as a store and as a company.

Podium Review for furniture store

What do you like best? Simple to understand. Great way to interact with customers What do you dislike? Nothing. Podium has done everything it was supposed to. What problems are you solving with the product? What benefits have you realized? No problems. Benefit is that you can give customers the business phone number to text.

It is an easy way to communicate with customers

What do you like best? I like that we can use it while on the phone. What do you dislike? Very time consuming, waiting for customers to reply What problems are you solving with the product? What benefits have you realized? Benefits are that we can use our time while on the phone and communicate with more than 1 person at a time.