Podium Reviews in July 2025: User Ratings, Pros & Cons

New user of Podium

What do you like best? Podium is used by my new employer for addressing online reviews. It's easy to see new reviews. What do you dislike? I think that podium needs a slight redesign to make it easier on the average user. Recommendations to others considering the product: None. Most of the use is by our management team. What problems are you solving with the product? What benefits have you realized? Quickly addressing poor reviews.

Podium is great to connect with customers online through the text based platform

What do you like best? Using podium has increased our businesses review numbers on social media and google which gives us a great online presence and customer confidence. It is very easy to link to our point of sale system to podium. We can see which sales associates are asking for reviews and how many times they are asking whithin a certain time period. The chat box feature that we added to our website is also very useful and it is a highly effective tool for our business. Once the ...

Amazing way to take car of the customers!

What do you like best? We like being able to handle concerns quickly and also like that we can commend the employees who receive compliments and kudos from customers. What do you dislike? I wish there was a little more information that we can get as there are times where we are unable to respond to a few customers due to a lack of contact info. Recommendations to others considering the product: Use the tool to quickly and conveniently manage your social media feedback on ...

Podium makes it easy to connect with your clients!

What do you like best? I love the options for the different templates to make connecting faster and easier. The fact that you have a record of interactions with guest and that other employees have access to engage as well to help answer potential clients questions. The leader board feature also is a great way of tracking your progress on guest experience reviews and creates motivation to reach out for client feedback. What do you dislike? I wish there was a delete feature so if you ...

Quick & easy communication

What do you like best? our rep and contacts at Podium have been helpful and very easy to work with What do you dislike? There was an annual contract to start that had us a little weary What problems are you solving with the product? What benefits have you realized? Another tool for customers to contact us as well as review gathering

owner

What do you like best? to be able to reply to a client immediately What do you dislike? we can not group text our clients and would like this feature added What problems are you solving with the product? What benefits have you realized? none

Daily use of podiuum

What do you like best? The best thing about Podium is the direct path to the information i need. All the information is condensed and separated logically. We can also see our effectiveness daily What do you dislike? Some of the leads are not interrogated/qualified and a waste of time Recommendations to others considering the product: go slow and learn how to get your needed information What problems are you solving with the product? What benefits have you realized? ...

Easy to use

What do you like best? This is a very easy way to contact customers and to communicate with them. What do you dislike? I really haven't came across anything that isn't helpful with this service. We have been using it a couple months now at our business. What problems are you solving with the product? What benefits have you realized? When customers can't answer the phone it has been easier to contact them with this program because it comes in as a text. Plus we have a record ...

Podium is an easy to use review system for clients

What do you like best? Podium is a great way for clients to review your business quickly and easily, gives others looking at the business an easy way to see how What do you dislike? I cant say there is anything I dislike about Podium persay. What problems are you solving with the product? What benefits have you realized? Direct feedback

Podium Review

What do you like best? Another blurry quick and organized method of communication. What do you dislike? On the app there is a lag in responding to reviews. Just needs some behind the scenes tweeking. Recommendations to others considering the product: Use it. Don’t let it just sit as a module, get your team acclimated and using it What problems are you solving with the product? What benefits have you realized? Great way to communicate for after hours hours calls.