Podium Reviews in May 2025: User Ratings, Pros & Cons

Podium is a great platform that tailors to the needs of the business and consumer.

What do you like best? Easy to use for employees and consumers. What do you dislike? Can only use a email or phone to review from once every 6 months. What problems are you solving with the product? What benefits have you realized? As a business we are getting our reviews out there and quickly. We can communicate getting reviews from our consumers without having to remind them.

Accessories Manager

What do you like best? That you can send a request for a review What do you dislike? Sometime hard to navigate. Between options Recommendations to others considering the product: Yes I would recommend! What problems are you solving with the product? What benefits have you realized? We can see issue immediately so we can address them right away

Extremely user-friendly for this anti-tech lady!

What do you like best? I love the fact that my clients can message me, day or night, and I am instantly notified at work on my computer or out of work on my cell phone. We live in a small town and our clients truly are like our extended family. During this pandemic, many clients have opted to shop online. With Podium, I can send them multiple photos that our online catalog cannot show. The payment link is so easy and secure that even my elderly clients are using it! What do you ...

Podium helps me follow up with customers and answer sales-related questions.

What do you like best? Podium is great because it sends an automated survey after every sale. It is also great to answer incoming questions that customers ask. What do you dislike? The only downside to podium is that unless I am sitting at my desk, I don't receive notifications. It would be very helpful if I could hear a tone or beep when I received a message. Recommendations to others considering the product: Great product! What problems are you solving with the ...

Great application easy to track

What do you like best? Seeing all of my reviews on the app and competing against my team. What do you dislike? There’s not much I would say I dislike about the app. Recommendations to others considering the product: Podium is a great platform if you’re looking to achieve customer feedback management and live chat with customers/employees. Very easy to use. What problems are you solving with the product? What benefits have you realized? Ease of sending reviews to my ...

Used for work, communication from website to store, very helpful during COVID

What do you like best? I like that it is quick and easy to use. What do you dislike? You have to put messages into categories and it leads to multiple notifications for one message. Recommendations to others considering the product: If you have a website Podium is a great addition for customer ease. I helps allow better communication for people who don't want to come to the store, or many don't want to call over the phone. It keep communication running and very simple. It ...

Makes your life easier

What do you like best? My favorite thing about podium is how easy it is to use. I get notified right away when I receive a message. It’s also a nice way to handle phone payments without being liable for the card numbers. What do you dislike? So far I have no complaints about podium. What problems are you solving with the product? What benefits have you realized? It’s helping get more sales for the people who don’t want to come out yet. It’s also nice because the store gets ...

Podium has been a great asset in connecting with customers from our website.

What do you like best? Ease of communicating with customers.... What do you dislike? Closed conversations can be confusing... Recommendations to others considering the product: Podium is a wonderful asset to our connection with customers. What problems are you solving with the product? What benefits have you realized? It is easier to connect with customer questions and concerns from our website. It’s beneficial by allowing notifications from the app to quickly ...

Leaving reviews made for businesses made EASY!

What do you like best? The most helpful thing about podium is that it is very user friendly for all age groups. What do you dislike? It’s hard to dislike podiums service when the primary goal is to help build your online reputation. What problems are you solving with the product? What benefits have you realized? That there is about 0% reason why every satisfied customer does not at least receive an invite.

great platform to generate more reviews

What do you like best? user friendliness and overall UI. The app is great for sending requests to all you customer to review. I have a very high response rate from any reviews I send. I like the fact that I can see when my customers open the review request,that way I can ask them if they had a chance to complete the review. there are some aspects of the app that i have not yet had a chance to use, the review process is the most important feature to me. However I would consider ...