Podium Reviews in June 2026: User Ratings, Pros & Cons

Extremely user-friendly for this anti-tech lady!

What do you like best? I love the fact that my clients can message me, day or night, and I am instantly notified at work on my computer or out of work on my cell phone. We live in a small town and our clients truly are like our extended family. During this pandemic, many clients have opted to shop online. With Podium, I can send them multiple photos that our online catalog cannot show. The payment link is so easy and secure that even my elderly clients are using it! What do you ...

Great application easy to track

What do you like best? Seeing all of my reviews on the app and competing against my team. What do you dislike? There’s not much I would say I dislike about the app. Recommendations to others considering the product: Podium is a great platform if you’re looking to achieve customer feedback management and live chat with customers/employees. Very easy to use. What problems are you solving with the product? What benefits have you realized? Ease of sending reviews to my ...

Podium helps me follow up with customers and answer sales-related questions.

What do you like best? Podium is great because it sends an automated survey after every sale. It is also great to answer incoming questions that customers ask. What do you dislike? The only downside to podium is that unless I am sitting at my desk, I don't receive notifications. It would be very helpful if I could hear a tone or beep when I received a message. Recommendations to others considering the product: Great product! What problems are you solving with the ...

Wonderful Communication Platform

What do you like best? Podium has helped our team to have open communication in real time. We are always able to share our comments or concerns instantly. What do you dislike? Podium could use some improvement on the notifications speed and accuracy. There have been times where messages from customers came in delayed or not at all. Recommendations to others considering the product: Keep using it! Podium has allowed us to reach out further to our clients which has only ...

Used for work, communication from website to store, very helpful during COVID

What do you like best? I like that it is quick and easy to use. What do you dislike? You have to put messages into categories and it leads to multiple notifications for one message. Recommendations to others considering the product: If you have a website Podium is a great addition for customer ease. I helps allow better communication for people who don't want to come to the store, or many don't want to call over the phone. It keep communication running and very simple. It ...

Easy to use and effective

What do you like best? I use the mobile app (Android) which is very easy to use. I have encountered a few bugs in the past but their tech support was very responsive and addressed them quickly. Overall, Podium is a great way to request feedback from our clients quickly and easily. What do you dislike? I am a user within an organization so I have limited permissions. The issues haven't been with Podium but with the way our accounts are configured. Recommendations to others ...

Great for easy communication

What do you like best? It is an easy way to get quick answers to customers. The ease of having the internet accessible while talk to them and not having to constantly put them on hold to look up something. What do you dislike? I still do not understand how to get a tag in a review when it comes straight from the customer. Other than that everything is great. Recommendations to others considering the product: This is a great platform for communicating with customers quickly. ...

Great product overall.

What do you like best? The texting feature is excellent and we use it almost daily. What do you dislike? I think the monthly charge is a bit high. What problems are you solving with the product? What benefits have you realized? We're able to stay in touch better with customers with Podium.

Getting reviews from clients who normally don’t do reviews.

What do you like best? Once podium was set up at our company we didn’t really have to do much to maintain its use to benefit from it. Simplicity, ease of mind. What do you dislike? Sometimes we would receive phone calls from clients who thought we or our programs like podium we’re using their information. Recommendations to others considering the product: Give it a shot, it will not hurt. What problems are you solving with the product? What benefits have you realized? ...

Easy and effective

What do you like best? It is an easy way to get reviews. A task we needed to get better at. What do you dislike? I have yet to experience something I would consider a downside. If I were to add something, maybe a larger variety of available sites for reviews? Recommendations to others considering the product: If you are looking to increase your online presence, reviews are a big part. Get your team on board, train them and have them start right away. This tool made a big ...