Podium Reviews in June 2026: User Ratings, Pros & Cons

Great experience with Podium

What do you like best? The ability to communicate via text with our customers across multiple devices and users. What do you dislike? Honestly, I have yet to experience any downside with podium. It has only helped our business. Recommendations to others considering the product: If you want to capture more reviews and feedback from your customers Podium is hands down the best way to do so. Their support is also amazing, they have answered all of my questions within minutes ...

Huge Boost for Business

What do you like best? Podium makes it easy to communicate with our customers. Most customer shop online or at least research online before coming in. Being able to text message them to share information is easy and convenient. What do you dislike? The interface is pretty minimal which isn’t really a negative. Customers are hesitant to submit payment information through podium sometimes, but usually still do once we reassure them. Recommendations to others considering the ...

It's very easy to use and has helped with contacting our clients.

What do you like best? Being able to send out new messages along with receiving them when intiated at the website. I also like having the app on my phone. What do you dislike? It would be great if the payments could integrate with my patient software. Recommendations to others considering the product: Must set it up to take advantage of how it will help you. What problems are you solving with the product? What benefits have you realized? It's helped to be able to ...

Podium is fantastic!

What do you like best? Podium is easy to use. Its learning curve is also easy to pick up and remember. The user layout is clean and basic - it's hard to get lost within the program itself. It is multi-faceted and covers a lot of your inter-office and inter-client communication needs. Typically the turnaround time between sending a text and receiving a response is much faster, and your reply success rate is much higher, than traditional means of communication. What do you dislike? ...

Great site, to see reviews

What do you like best? It is a great site to see honest reviews. What do you dislike? Sometimes you get nasty reviews and you get them fixed with the customers but reviews still stays negative Recommendations to others considering the product: Podium is heading the right direction What problems are you solving with the product? What benefits have you realized? I have realized my ups and down and what I can do to better my service

Great follow up for referrals and reviews...

What do you like best? That the customer gets a referral to post a review while they are still thinking about the service. What do you dislike? The information service we used to get the information to them wasn't working because of DMS changes (not their fault) and it went unnoticed for a couple of weeks. What problems are you solving with the product? What benefits have you realized? getting the number/volume of reviews up and getting referrals and leads

great software for new or existing businesses

What do you like best? This software really helps with customer retention and for when you don't want to give out your personal number. They do a good job or prefilling options and for keeping everything flowing smoothly between the website and the app. What do you dislike? I wish it was a little easier to make a preset message, it definetly takes some videos and reading. What problems are you solving with the product? What benefits have you realized? Problems I have are ...

Podium is a great platform that tailors to the needs of the business and consumer.

What do you like best? Easy to use for employees and consumers. What do you dislike? Can only use a email or phone to review from once every 6 months. What problems are you solving with the product? What benefits have you realized? As a business we are getting our reviews out there and quickly. We can communicate getting reviews from our consumers without having to remind them.

Hughes Honda

What do you like best? The open lines of communication with customers What do you dislike? The inability to respond to those that want to stop communication informing them that their request has been completed What problems are you solving with the product? What benefits have you realized? No problems..The benefits are another avenue of communication; which leads to more revenue.

Accessories Manager

What do you like best? That you can send a request for a review What do you dislike? Sometime hard to navigate. Between options Recommendations to others considering the product: Yes I would recommend! What problems are you solving with the product? What benefits have you realized? We can see issue immediately so we can address them right away