Podium Reviews in May 2025: User Ratings, Pros & Cons

Huge Boost for Business

What do you like best? Podium makes it easy to communicate with our customers. Most customer shop online or at least research online before coming in. Being able to text message them to share information is easy and convenient. What do you dislike? The interface is pretty minimal which isn’t really a negative. Customers are hesitant to submit payment information through podium sometimes, but usually still do once we reassure them. Recommendations to others considering the ...

Very effective

What do you like best? automatically sends reviews to customers and if there is an issue we can respond What do you dislike? I do not have any issues with this program Recommendations to others considering the product: this system is very easy to used and user friendly What problems are you solving with the product? What benefits have you realized? Bad reviews going online we are using this as a filter system

Great experience with Podium

What do you like best? The ability to communicate via text with our customers across multiple devices and users. What do you dislike? Honestly, I have yet to experience any downside with podium. It has only helped our business. Recommendations to others considering the product: If you want to capture more reviews and feedback from your customers Podium is hands down the best way to do so. Their support is also amazing, they have answered all of my questions within minutes ...

Learning curve

What do you like best? It was Easy to communicate with customers. What do you dislike? Learning curve when no one knows how things are done. For example, I did not know how to do a refund. Recommendations to others considering the product: Easy to use but make sure everyone in the organization knows how to use it. It becomes embarrasing in front of customers if you don't What problems are you solving with the product? What benefits have you realized? Customers have ...

Great site, to see reviews

What do you like best? It is a great site to see honest reviews. What do you dislike? Sometimes you get nasty reviews and you get them fixed with the customers but reviews still stays negative Recommendations to others considering the product: Podium is heading the right direction What problems are you solving with the product? What benefits have you realized? I have realized my ups and down and what I can do to better my service

Great follow up for referrals and reviews...

What do you like best? That the customer gets a referral to post a review while they are still thinking about the service. What do you dislike? The information service we used to get the information to them wasn't working because of DMS changes (not their fault) and it went unnoticed for a couple of weeks. What problems are you solving with the product? What benefits have you realized? getting the number/volume of reviews up and getting referrals and leads

Easy to use and effective

What do you like best? I use the mobile app (Android) which is very easy to use. I have encountered a few bugs in the past but their tech support was very responsive and addressed them quickly. Overall, Podium is a great way to request feedback from our clients quickly and easily. What do you dislike? I am a user within an organization so I have limited permissions. The issues haven't been with Podium but with the way our accounts are configured. Recommendations to others ...

great software for new or existing businesses

What do you like best? This software really helps with customer retention and for when you don't want to give out your personal number. They do a good job or prefilling options and for keeping everything flowing smoothly between the website and the app. What do you dislike? I wish it was a little easier to make a preset message, it definetly takes some videos and reading. What problems are you solving with the product? What benefits have you realized? Problems I have are ...

Wonderful Communication Platform

What do you like best? Podium has helped our team to have open communication in real time. We are always able to share our comments or concerns instantly. What do you dislike? Podium could use some improvement on the notifications speed and accuracy. There have been times where messages from customers came in delayed or not at all. Recommendations to others considering the product: Keep using it! Podium has allowed us to reach out further to our clients which has only ...

Hughes Honda

What do you like best? The open lines of communication with customers What do you dislike? The inability to respond to those that want to stop communication informing them that their request has been completed What problems are you solving with the product? What benefits have you realized? No problems..The benefits are another avenue of communication; which leads to more revenue.