Planhat Reviews in July 2026: User Ratings, Pros & Cons
Empowering customer success with data-driven insights.
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Starts from $1,150 / Month
Planhat Reviews & Ratings
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Spotsaas Editor’s POV
Planhat provides detailed analytics and automated engagement tools for customer retention workflows. Before shortlisting, verify that its mobile notification system integrates with your existing CRM and email platform—this is not automatic and requires API configuration. Check whether the reporting dashboard covers your specific KPIs (churn rate, NPS, engagement ...Read more
Planhat pros and cons
Detailed customer analytics
Automated engagement tools
Mobile notifications
Beautiful reporting
Limited customization options
Steeper learning curve
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Showing 171-180 out of 387
LE
Leonie E
05/16/22
"Great Customer Success Tool, Fastly Developing & Wonderful Support"
What do you like best about Planhat? Planhat's CS & Support Team is just wonderful. You always get fast support & high-quality consultation. The tool is very well thought through and extremely customizable. We especially appreciate the healthcare function, and the great opportunity to get a comprehensive overview of our accounts.
LE
Leonie E
05/16/22
"Great Customer Success Tool, Fastly Developing & Wonderful Support"
What do you like best about Planhat? Planhat's CS & Support Team is just wonderful. You always get fast support & high-quality consultation. The tool is very well thought through and extremely customizable. We especially appreciate the healthcare function, and the great opportunity to get a comprehensive overview of our accounts.
IF
Isabelle F
05/16/22
"User-friendly and powerful tool that makes it easy to have control over your customer portfolio"
What do you like best about Planhat? Super easy to set up filters that help you prioritize your customers based on data. What do you dislike about Planhat?
TV
Tomáš V
05/16/22
"All in one tool for CSM team"
What do you like best about Planhat? Planhat is an amazing tool for the CSM team, where we can combine different data points and utilize automation for maximum efficiency.
TV
Tomáš V
05/16/22
"All in one tool for CSM team"
What do you like best about Planhat? Planhat is an amazing tool for the CSM team, where we can combine different data points and utilize automation for maximum efficiency.
IF
Isabelle F
05/16/22
"User-friendly and powerful tool that makes it easy to have control over your customer portfolio"
What do you like best about Planhat? Super easy to set up filters that help you prioritize your customers based on data. What do you dislike about Planhat?
SD
Shelley D
05/16/22
"Wonderfully innovative"
What do you like best about Planhat? It's super easy to use and a really innovative product in comparison to other competitors on the market. What do you dislike about Planhat?
JB
John B
05/13/22
"Planhat Is the best!"
What do you like best about Planhat? As we have been diving in and setting up Planhat, I've been very surprised at the flexibility of the Platform. Flexibility exists all over; from custom calculations to integrations with external systems to dashboarding. There has been very little, if anything, that we have thrown at Planhat and then discovered it can't do it.
AU
Anonymous User
05/13/22
"My experience with Planhat has been nothing short of amazing."
What do you like best about Planhat? The PM, Doa, was outstanding. Can't say enough What do you dislike about Planhat?
MF
Maïlys F
05/13/22
"A powerfull tool and great customer experience"
What do you like best about Planhat? The tool is clear with easy and accessible features. Great support and follow-up with our CSM . What do you dislike about Planhat?
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].