Planhat Reviews in May 2025: User Ratings, Pros & Cons

"Planhat is the purpose-built CS tool that has enabled our CS org to grow and scale at a rapid pace"

What do you like best about Planhat? HubSpot and Outlook integrations jump-started the onboarding process. What do you dislike about Planhat?

"Great tool and even better support"

What do you like best about Planhat? The overall user experience of the tool, how easy it is to reach support for any type of question I may have, and the knowledge of our dedicated CSM from Planhat.

"An exceptional product for Customer Success Professionals"

What do you like best about Planhat? The number of fantastic integrations! All info for our customers from Zendesk, Salesforce, Gmail, and Mixpanel is in one place. I also love the Planhat team. Our Customer Success Manager Laura is very knowledgable and offers fantastic suggestions. The Support Team are also brilliant and I love that it is in the product.

"Planhat is the purpose-built CS tool that has enabled our CS org to grow and scale at a rapid pace"

What do you like best about Planhat? HubSpot and Outlook integrations jump-started the onboarding process. What do you dislike about Planhat?

"Great tool and even better support"

What do you like best about Planhat? The overall user experience of the tool, how easy it is to reach support for any type of question I may have, and the knowledge of our dedicated CSM from Planhat.

"Great platform for CS"

What do you like best about Planhat? reporting and table overviews of customers Constant Development

"Great platform for CS"

What do you like best about Planhat? reporting and table overviews of customers Constant Development

"All in all a very versatile platform for managing your customer data"

What do you like best about Planhat? Planhat has immense potential of being the go to platform for all matters related to customer success. The general build-up and design is neat, with more features incoming at a regulal basis. E.g. the "bubble room" gives an excellent overview.

"Powerful software to streamline your success team's processes. Great, friendly, service."

What do you like best about Planhat? I love how customizable Planhat is. It can be utilized for very specific purposes across a variety of industries. We're in a heavily regulated industry so we just started using the customer portals to help us interact and disperse complex information and communication.

"All in one tool for CSM team"

What do you like best about Planhat? Planhat is an amazing tool for the CSM team, where we can combine different data points and utilize automation for maximum efficiency.