Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Easy to Use

What do you like best? It's very easy to use, and I was able to upload all of my contact information for my clients quickly and efficiently What do you dislike? I wish there was a search bar to be able to find individual clients, or to be able to search by email. If there is one, then it needs to be more visible and easier to find. Recommendations to others considering the product Make sure you keep track of everything! If you are sending an email to someone in your list, make ...

Love the simplicity!

Love the simplicity!

Pipedrive is very user friendly

Pipedrive is very user friendly. Its a great way to keep track of your clients with reminders

Super Tool für Business-Kunden

Super Tool für Business-Kunden mit gutem Preis-Leistung-Verhältnis. Die Bedienung war anfangs etwas gewöhnungsbedürftig, aber nach kurzer Zeit kam ich damit super zurecht

Worst customer service in the industry.

Pipedrive may have gained a large user base because it's UX is high quality, but, it has a lot of problems techwise that are challenging to solve because it has the absolutely worse customer service in the industry. My client's business relies on PD to run, and they've had ongoing tech issues for close to a month now. Customer service has literally said things like "we're trying" and "you need to have patience" over an issue that they have been unable to solve during that time. They also ...

Worst customer service in the industry.

Pipedrive may have gained a large user base because it's UX is high quality, but, it has a lot of problems techwise that are challenging to solve because it has the absolutely worse customer service in the industry. My client's business relies on PD to run, and they've had ongoing tech issues for close to a month now. Customer service has literally said things like "we're trying" and "you need to have patience" over an issue that they have been unable to solve during that time. They also ...

It makes the sales process easy

What do you like best? It's easy to use and the interface is very intuitive. The sales pipeline is great, it helps me to keep track of every stage of the sales process in a visual manner, and knowing in which stage of the process a deal is and how much time it takes from taking a lead into a sale. The activities management keeps me attentive of every deal and helps me put extra effort in closing a sale, and it provides my sales manager of a record of my daily work. What do you dislike? ...

Good for small teams that are not very tech savvy

What do you like best? Pipedrive is simple to use. It can be picked up by most people rather quickly to log their day to day flow of a sales funnel. What do you dislike? Reporting is terrible, difficult to sort, and integrations are limited without using zapier. Very little of the program goes beyond what could be done with smart spreadsheets, a trello board or notes on a wall. Recommendations to others considering the product If pipedrive is going to be used, I would recommend ...

Improved our team's overall effectiveness

What do you like best? Pipedrive is really awesome for its simplicity and value for everyone on our team. It tends to use the simplest solution and the fastest way to achieve the goal. We can easily email clients from within this system. I like that Pipedrive can be used from various platforms like phones, tablets or desktop computers. What do you dislike? Mobile usage can be a bit slow when updating certain things. It'd be nice to be have more customization options, especially when it ...

Best customer services I had so far!

What do you like best? The platform is really user friendly and there's a lot of fields that can be personalized. We have a really big list of customers and it handle it without problem. They also have the best customer service I ever see. really helpful and fast answer. - What do you dislike? Some time there is some little bug and since the signature part of the email session doesn't render well, it's kind of a bummer because we wont use the email part for this reason. ...