Pipedrive Reviews in July 2026: User Ratings, Pros & Cons

Easy to use, great for small teams

What do you like best? The navigation is very intuitive, customization is exceptionally easy to understand. What do you dislike? Lacking in true activity and KPI tracking (for example, emails are not counted as activities done in a day). Recommendations to others considering the product: Geat for a small team and managing deals throughout your pipeline. Not great for a large enterprise organization that needs KPI tracking and full reporting. What problems are you ...

Lost all my contacts. This is a common bug for them!

Migrated from Zoho CRM to Pipedrive due to the positive feedbacks read over the net. It's a tragedy.I have lost all my contacts during sync with google.. and the IT department seems to be unable to solve what they call '' a small bug ''.This situation lasted one month already and at the beginning, I'd thought it was only related to our account... No way, it is a common problem that they are unable to solve. We cannot work, I am losing money and already received a claim by one customer that ...

Easy to set and use but bugs sometimes

Very easy to set up (you can set it up using video from the help section). Nice and intuitive interface for a small price. My opinion pipedrive is only suitable for sales and if your company is engaged in sales it’s for you.You can add and change any tasks literally on the go, customize them as you like. Plus, you can do almost anything directly from your phone. In general, the basic features of this CRM as any other, but when you use it you start to notice unpleasant moments, such as some ...

Simple, clean, easy.

What do you like best? The interface is clean, sleek, and easy to use. Multiple ways to perform various tasks allow flexibility and user-friendliness. What do you dislike? We haven't discovered anything we really dislike about this app. What problems are you solving with the product? What benefits have you realized? We use Pipedrive to manage and track our lead flow. The app integrates seamlessly with our marketing tools as well as communication tools like ZipWhip. While ...

Simple & Integrates Everywhere

What do you like best? There are loads of (Cheap) CRMs but pipedrive is the standout - and I've tried them all. It has the integrations of hubspot but none of the exponential price growth Integrates natively with all my other software - cicleloop, outplayhq, dux-soup meaning that I can control all my interacts and leads in one place. Linkmatch means I can track who is already in pipedrive on Linkedin. What do you dislike? Little bit inflexible in the setup. the new leads ...

Gets the job done

What do you like best? The learning curve is not steep, intuitive UX. What do you dislike? The in-flow ads are super distracting, Dealbot is a bit clunky and creating a new organization takes way longer than it should. What problems are you solving with the product? What benefits have you realized? We've improved our data quality for sure.

pipedrive is google CRM with the…

pipedrive is google CRM with the buggiest API to google and email sync i ever seen. Every week there are new bugs in the apis. there are working with 3rd party apis and not with own.. so they have no access to this imports source directly... its a pain.. i did some tests and they was terrible.... the first level support try to help, but with a buggy software... they cant do so much. Fix the problems Pipedrive .. then you are good CRM .. now... dont touch this.// update to pipedrivethis ...

Terrible customer service

What do you like best? When it works, it suits your needs. It should work a 100% but does not What do you dislike? Whenever you are having a problem, you are asked to clear cookies 10.000 times send screen dumps 100 times and all support can say "we are sorry etc. etc." Only after you escalate to the highest of ranks they seem willing to help you. Although pipedrive is expensive, the support is not worth it! Recommendations to others considering the product: I you can ...

2nd that other review about the IT…

2nd that other review about the IT support. I have been a customer of Mailigen (ESP) for over 5 years. Since they were bought out by pipedrive service has been on a steady drive downhill. So much so that not only are we not considering moving forward with pipedrive CRM, we have taken steps to move our email business away from them as well.Typical response. Unqualified and untrained support does not qualify as support. Even the response to my rating was superficial. The person never even ...

worst IT support in ages

Their IT support is about as useful as an audio book for “Where is Waldo?”.What happened?• One of the key features (2-way sync with Google Contacts) didn't work at all. I've uploaded contacts via xls to PD, connected to Google and received 0 contacts. • I've contacted PD's support and went into an abnormally exhausting e-mail ping pong without a result. • The delay due to their internal setup is insane. • It's been 40+ days and 100+ e-mails by now!Incompetent and utterly inefficient.Does ...