8.4
Spot Score
People HR Reviews in June 2026: User Ratings, Pros & Cons
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People HR Reviews & Ratings
Spotsaas Editor’s POV
Over the past year, *PeopleHR* has consistently demonstrated its focus on excellent customer service and a robust training environment. Reviews showcase a dedicated and knowledgeable team that goes above and beyond to address user concerns—professionals like Mohamed Abdalfatah, Matt Temperton, and Joshua Shooter are frequently praised for their efficient, ...Read more
People HR pros and cons
Prompt, knowledgeable, and efficient customer support, often praised for addressing queries and resolving issues quickly.
Engaging and clear training sessions provided by trainers like Matt Temperton, with personalized support that boosts users' confidence and understanding of the system.
Feature-rich product with potential for bespoke configurations to meet unique organizational needs.
Trainers and support staff are patient and professional, guiding users even through complex processes with clarity.
Declining support quality for some users, with reports of unresponsive communication, particularly for critical issues like login problems and integrations.
Limited bulk-action capabilities, requiring manual and time-consuming individual adjustments for certain tasks.
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Showing 391-400 out of 502
J
JoAnne
12/02/21
Asking for a code via email everytime I…
Asking for a code via email everytime I log in instead of my password. Noticed it used 10% of my battery just running in the background.
H
HSD
11/30/21
Here is the cutback chat with support
Here is the cutback chat with support It isnt working Clear Cache Still not working Clear Cache I’ve just cleared Cache Clear it again I’ve Cleared it again One more time please Ok thats cleared And again please Is this a joke No please clear cache I want to speak to the manager Manager here - clear cache Are you serious Yes clear cache I’ve cleared it 10 times Clear it again please
NO
Nick Oliver
11/24/21
Great sales team, poor customer service!
There are some stark differences in service between each part of the set up process. 1. Sales - the system sounds great and can do literally anything that is required. 2. Training - the system looks great and can do most of the things that we need 3. 'Go live' - the system crashes (alot), it cant always do the things we need it to do and customers service is typically based around turning it off and on again or clear the cache. One small bug is that there is no option for a substitute ...
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SI
Sebastian Ibarra
11/22/21
This software is dreadful
This software is dreadful. The user experience is horrible, the ugliest system i've seen, literally something from 1999, it beggars belief actually. The mobile app is great, but useless, nobody works all day on their mobile phone. Their product team have it all wrong, their devs clearly are misled by the product team, there are never any improved features and overall, the system does not do ANY job correct. Days and hours spent down, being logged out, slow loading, menus that make no ...
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M
Melissa
11/21/21
PeopleHR
We implemented PeopleHR earlier this year. At no point during the process were we told about Ripple, so cannot automate what we were hoping to. Also since being taken over by Access Group the customer service has been awful and the system seems to be down frequently (like it had been all this morning!). I feel the HR team are now spending more and more time trying to resolve issues and could have been better off managing with spreadsheets!
AB
Ankit B
11/16/21
"People HR - Best HR Software"
What do you like best about Access PeopleHR? People HR is the platform that helps maintain HR solutions like attendance, salary structuring, and many more. Earlier we were working on spreadsheet but this software helps us to make the things automated What do you dislike about Access PeopleHR? As of now, there is no dislike about this software as it fulfill the requirements. What problems is Access PeopleHR solving and how is that benefiting you? Attendance maintainence, Employee ...
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QE
Q E
11/09/21
Like previous reviews state 1 star is…
Like previous reviews state 1 star is generous. Systems are faulty and constantly crash meaning we are always loosing important work and repeating tasks time and time again. This is an ongoing issue we have been experiencing for over 2 years with zero resolution! The customer service is truly terrible we get ignored on 'Live Chat' or sent an auto reply which are unhelpful and makes it near impossible to resolve any issues. PeopleHR causes more work for our HR department than our actual ...
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F
fizz
11/04/21
1 star is generous
1 star is generous, the customer service is absolutely appalling. I have wasted hours now trying to fix a problem that could have been resolved very quickly with a phone call. I hope that i have just experienced a one-off, but having read other reviews, there seems to be a common theme of inadequate help.
J
Jacob
11/01/21
Poor system and poor customer service.
System and customer service is getting progressively worse. I've now logged 4 issues across the past 3 months and all still unresolved. When speaking with the customer service they ask to clear cache (never works!) or watch a tutorial. Awful service, will be reviewing other systems in coming days/weeks.
K
KS
10/31/21
Customer service scores minus one
The product is fine for the price. Lots of good including Bradford factor. The menus are easy to add to which is a definite plus. The app is pretty good for annual leave. The downsides are that they don't allow you to search by surname on the Employees screen which is very irritating. Customer service is slow, unresponsive and the worst I experience. They say 20 minutes and it is often much longer. And they don't stay with the call so it is often 20 minutes or longer between each message.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].