8.4
SpotScore
People HR Reviews in November 2026: User Ratings, Pros & Cons
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People HR Reviews & Ratings
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Spotsaas Editor’s POV
PeopleHR's support team is a notable strength. Reviewers consistently mention specific staff members—Mohamed Abdalfatah, Matt Temperton, and Joshua Shooter—for responsive, patient assistance. Training sessions, particularly those led by Matt, receive praise for clarity and practical guidance on feature use. The platform itself offers broad HR functionality with ...Read more
People HR pros and cons
Prompt, knowledgeable, and efficient customer support, often praised for addressing queries and resolving issues quickly.
Engaging and clear training sessions provided by trainers like Matt Temperton, with personalized support that boosts users' confidence and understanding of the system.
Feature-rich product with potential for bespoke configurations to meet unique organizational needs.
Trainers and support staff are patient and professional, guiding users even through complex processes with clarity.
Declining support quality for some users, with reports of unresponsive communication, particularly for critical issues like login problems and integrations.
Limited bulk-action capabilities, requiring manual and time-consuming individual adjustments for certain tasks.
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Showing 321-330 out of 502
MC
Mike Canolog
08/18/22
Painful to use
Painful to use, I work in an industry that no hacker would ever contemplate hacking because there's no money... Yet I have to verify my account fifteen times a day to log in because it keeps freezing or crashing. Pathetic! I updated my profile recently & have not stopped receiving spam emails & phone calls so either leaking info... Or selling it! Deleting the app as I don't trust it!
MC
Mike Canolog
08/18/22
Painful to use
Painful to use, I work in an industry that no hacker would ever contemplate hacking because there's no money... Yet I have to verify my account fifteen times a day to log in because it keeps freezing or crashing. Pathetic! I updated my profile recently & have not stopped receiving spam emails & phone calls so either leaking info... Or selling it! Deleting the app as I don't trust it!
ER
Emma Reilly
08/16/22
Excellent Service From Josh Kirwan
I had a demonstration of the product by Josh Kirwan and was very impressed with his knowledge of the system and how he approached the demo and sales process. A credit to the company.
S
Sarah
08/07/22
Extremely, non existent poor customer service
The software is extremely basic. You won't be able to do anything complex or have the software configured to your needs. The worst thing about PeopleHR though, is the customer service. It's the pits. You can only contact them via webchat and even then they try and automate it so you can't actually speak to a human. According to the website and help articles, they are "happy" and "glad" to call a customer. This is not true, I've asked them on multiple occasions to call me to discuss an issue ...
Read more
S
Sarah
08/07/22
Extremely, non existent poor customer service
The software is extremely basic. You won't be able to do anything complex or have the software configured to your needs. The worst thing about PeopleHR though, is the customer service. It's the pits. You can only contact them via webchat and even then they try and automate it so you can't actually speak to a human. According to the website and help articles, they are "happy" and "glad" to call a customer. This is not true, I've asked them on multiple occasions to call me to discuss an issue ...
Read more
S
Sarah
08/04/22
Thank you so much Logan for your help…
Thank you so much Logan for your help yesterday you were amazing, and everything has now been cleared up. If it wasn’t for you there would have been a much different outcome.
S
ST
07/26/22
We have been trying to resolve an issue…
We have been trying to resolve an issue with billing for some time and none of the contact numbers seem to work (and the one on the invoice just rings out constantly with no answer) and emails go months without reply. The online chat service advises you to email an address that doesn't seem to be monitored as we aren't able to get a response to our queries. Disappointing
NP
Nick Parrish
07/26/22
We had issues over our renewal and the…
We had issues over our renewal and the system went down at some crucial points. They said they said they would look into it and get back to us, but we never heard back.
JM
Joanne Maddison
07/26/22
First class experience with Logan
Logan responded quickly and efficiently. Rather than the default response of just sending a link to an article designed to help that most agents provide, Logan actually took the time to read and understand my issue. I often find the most frustrating part of getting an issue resolved is that the agent didn't actually read or understand my problem. Logan got to the root of it instantly and I didn't have to exchange 10 emails before a resolution was found. Thank you for your efficient, ...
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S
ST
07/26/22
We have been trying to resolve an issue…
We have been trying to resolve an issue with billing for some time and none of the contact numbers seem to work (and the one on the invoice just rings out constantly with no answer) and emails go months without reply. The online chat service advises you to email an address that doesn't seem to be monitored as we aren't able to get a response to our queries. Disappointing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].