PaySimple Reviews in June 2026: User Ratings, Pros & Cons

Great product and fantastic customer service!

What do you like best? PaySimple is very simple to use and every time you call for help the customer service reps are very knowledgable, friendly and efficient. What do you dislike? There really isn't anything that i dislike about PaySimple. I guess if I had to say something it would be that if a customer messes up on their account number it takes about 4-5 days to know that the payment didn't go through and usually doesn't provide a reason. I don't know if this is something that ...

A Great Tool For ACH Payments

What do you like best? Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming. I love the ease of initially beginning/charging a ...

Simple

What do you like best? Ease of getting paid is the part I like best What do you dislike? System is a little clunky and not intuitive What problems are you solving with the product? What benefits have you realized? Getting paid on time by using automatic payments. It's made my cash flow much more predictable.

Valuable service at a fair price, bad web interface

What do you like best? Allows me to do automated recurring billing from clients’ ACH accounts at a low cost What do you dislike? Web interface is terrible, sometimes hard to find what I need. Also, there doesn’t seem to be an easy way to pre-fill everything for clients so that they can just click a link and enter bank account info What problems are you solving with the product? What benefits have you realized? No need for clients to manually submit payments or for me to manually ...

Pay Simple for Health Care

What do you like best? The ease of inputing patient information What do you dislike? Requires lots of customization for health care. What problems are you solving with the product? What benefits have you realized? I am able to create invoices for my patients to submit to their insurance company for reimbursement

An Important Part of My Business

What do you like best? I like that it combines the features of a merchant account with an invoicing service. I can use a single service (outside of my accounting software to handle all of my billing and payments. What do you dislike? The user interface is not the most intuitive. They have been making updates and as they roll out the user experience is improving. What problems are you solving with the product? What benefits have you realized? My biggest need is for an easy way to do ...

Good but could be better

What do you like best? automatic re-current charges - like that the system automatically charges my clients What do you dislike? annual security reviews are painful - would like to get an easier service set up and reminders. Recommendations to others considering the product: consider a full approach like paypal -- mobile credit card business What problems are you solving with the product? What benefits have you realized? recurrent charges

A Company with a heart

What do you like best? I like how a person contacts you and is willing to hear what you would like from them. They want to make sure you are getting the full use and advantage of PaySimple. What do you dislike? There is nothing that I do not dislike at the moment. Recommendations to others considering the product: Be willing to talk with them and if you are local to meet with them. They are personable, and if a company doesn't like that they should become that. What problems are ...

Decent experience, helpful customer support

What do you like best? I like the automated drafts and ability to set up different levels of administrative accounts. What do you dislike? The liability. I've had differing information from customer service reps in response to issues. What problems are you solving with the product? What benefits have you realized? We are saving time by not having to manually draw money out of patients' accounts. It is simplified. We have expanded our in-house payment plans.

Easy Auto Pay

What do you like best? I have used Paysimple for over 1 1/2 years. My main reason to for using this service is for the automatic monthly payments option. It makes it very easy to collect payment from my regular customers without having to stop everything else I'm doing to swipe their card. What do you dislike? I have no complaints at this point. I haven't really taken the time to learn the new payment system offered by Paysimple...I mainly use the classic version. What problems are ...