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9.8

SpotScore

PayPal - Payment Gateway Software

PayPal Reviews in July 2026: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal offers custom pricing plan

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

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Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terrible

(2990)

Spotsaas Editor’s POV

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 2561-2570 out of 3820

B

Brett

09/29/20

1 out of 5

Completely unusable.

Their customer service has gone downhill. Not only do they take 4 hours to respond (even during "working hours!") but then they'll completely misunderstand the question .. yes a real live human, not a bot. I asked them why I suddenly couldn't send money to my Paypal account. This is what "Cherry" writes:-------------------Hi! My name is Cherry from PayPal. I'm going to look into this issue for you. I understand that you want to add cash on your account. You may try to cash a check.The ...

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R

R

09/29/20

1 out of 5

Nog geen 1 ster waard.

Nog geen 1 ster waard.Ik had een artikel via marktplaats verkocht aan een dame uit Oekraïne ( ik weet,beter geen spullen verkopen aan buitenlanders buiten Nederland maargoed) ze smeekte erom en ze leek aardig en betrouwbaar...bovendien had ik mezelf goed ingelezen over een betaling met PayPal via familie / vrienden dus dacht dat er niks mis kon gaan.Het pakketje netjes naar het door haar opgegeven adres in Duitsland gestuurd...opeens 2 maanden later kreeg ik bericht van PayPal dat deze ...

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MP

Michael Pauling

09/29/20

1 out of 5

Buyer Protection is a straight-out lie

Buyer Protection is a straight-out lie. Do NOT use Paypal. Use your credit cards at least you have a chance of getting your money back from scammers. PayPal seems to be working with the scammers from China. Scammers have the system down and they know they are going to come out ahead. I used PayPal all the time but now I am done with them.

AF

A Frustrated User

09/29/20

1 out of 5

My account has be restricted and I've…

My account has be restricted and I've been asked to provide a copy of my debit card or bank statement. I really can't do anything with my account now. I can't even close my account. Well, I'm NOT uploading any document so they can keep my account. What a s*** company.A few weeks ago, I sent money to a friend and he didn't receive it, neither was my money refunded. The worst customer service ever. Actually, they don't have one. Hopefully, this company would be banned in the future.

C

Consuelo

09/29/20

2 out of 5

Nothing is as good as dealing with the…

Nothing is as good as dealing with the right person thanks so much Mrs Sandra I will forever be grateful for your helpDm Crawfordsandra895/g mail/

CT

Christiane Tejada

09/28/20

1 out of 5

If I can give a zero (0) star I would!

If I can give a zero (0) star I would!! 😡😡😡 Terrible customer service. I didn’t get the item I paid for so I asked the seller to refund me and I don’t have no problem sending it back. The seller initially said that what I got is what I ordered! I sent them photos of the online order and photos of the actual item I received. They offered me a 20% refund I said no then 40% I said no again. I wanted to get what I paid for. I escalated it to PayPal claims and they basically let those ...

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JM

j_a man

09/28/20

5 out of 5

My best way to pay..

Oh, It is my pay pal for real . Secure payment, old and reliable company and widely accepted, they helped me to refund my money back from a shoe company when they brought me the wrong size.Some fraud companies won’t accept receiving payment through PayPal, so don’t trust them and leave. credit card payment won’t help you to refund your money back. I like their app, simple, easy, face ID and touch ID log in.No issues , I called them once and helped me confirming my bank card. They where ...

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LP

Lindsay Phillips

09/28/20

1 out of 5

Before I finally give up on this…

Before I finally give up on this ridiculous and wholly unfair scam I just want to voice my disgust at the lack of communication and the shunning of responsibility that PayPal has displayed in this case and , I now realise having read reviews, in many, many other cases. I was lead to believe that by paying through your service PayPal, I was guarding myself against any bogus vendors and dirty dealings. How foolish was I? I did not receive my purchase. I have been given no visual proof of ...

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EL

Emma Littlewood

09/28/20

1 out of 5

Absolutely rubbish

Absolutely rubbish! I started to use PayPal along with eBay and I’ve had so many issues with it, starting from being unable to change bank accounts or update addresses to being unable to refund a buyer and if showing that I have a minus balance with no justification of this in my transactions!?

PL

Peter Larsen

09/28/20

1 out of 5

Løsningscenter er nede

Løsningscenter er nede, mail enden blindt. Ingen hjælp at hente fra PayPal overhovedet. Synd, kunne være så godt.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].