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9.8

SpotScore

PayPal - Payment Gateway Software

PayPal Reviews in July 2026: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal offers custom pricing plan

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Spotsaas Editor’s POV

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 2001-2010 out of 3820

KR

Kirderf rekop

10/24/20

1 out of 5

Helt värdelös support

Helt värdelös support! Ingen hjälp och det kommer alltid upp nya saker som de har missat att säga första gången.

K

Kevin

10/24/20

1 out of 5

If you’re using PayPal

If you’re using PayPal, please think again carefully. Would never use PayPal again. They claimed to protect you, think again!!!! Was scammed out of a purchased, and Paypal protected the fraud seller instead. Too bad Paypal, joke on you now.

SA

Sonia Alio

10/24/20

1 out of 5

Why one star? Inadequate support to consumer end. Do not use this service.

Why one star? Deserves 0 stars. No customer service and when available (rarely) do not solve disputes and/or claims. They always favor the vendor even when the case is clearly a rip-off. Ghost vendors that sell bad quality items that don't match the descriptions and have no costumer service themselves, no worries for them, Paypal will back them up. It is a terrible experience as a consumer to shop with Pay Pal. I recommend that you use your regular credit card, where you can easily put a ...

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MM

Malou Mme

10/24/20

1 out of 5

PAYPAL : Droit de rétractation non respectée, aucune protection du consommateur

Avis afin de mettre en garde les utilisateurs PAYPAL . Le jour où vous avez un litige avec un vendeur ne vous attendez pas à ce que vos droits soient respectés (dont rétractation) : ils n en ont que faire ! Mon dossier réclamation a été clos par PAYPAL à un motif qui n a rien à voir avec l objet de ma réclamation qui est une commande non expédiée ! Ils ne gèrent absolument pas le litige contrairement à ce qu ils veulent faire croire sur leur site et pour mettre fin à toute discussion ils ...

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J

JACOB

10/24/20

1 out of 5

DON'T KEEP MONEY AT PAYPAL

WARNING DON'T KEEP MONEY AT PAYPALMy account at paypal has been blocked and there is no explanation why, but a computer automatic referens to their policy conditions. On top of that paypal make themselves unreachable with referens to covid-19 !!!! You can click yourself around in their system and finally you land up where you started and no resolution center is reachable .The only info I get is that my money will be blocked for 18 month !!! Today I realize that Paypal has stolen my money by ...

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AE

Amy Evertsen

10/24/20

1 out of 5

PayPal does not even deserve one star…

PayPal does not even deserve one star but it will not let me do anything without at least giving it one star. Absolute worst company I’ve ever dealt with. It is 100% impossible to actually even talk to someone. I’ve been trying since September, we are now into the middle of October. Not only do they not read their notes but they do not contact you. 100% never do business with them again. I will write bad reviews every chance I get

SN

senthil nagarajan

10/24/20

3 out of 5

Graphic is not user friendly but…

Graphic is not user friendly but payment is seamless and good

S

Sibby

10/23/20

1 out of 5

Closed Partners Account For Trying To Get A Refund

My partner purchased an item from a fraudulent merchant in China through PayPal. He informed PayPal immediately and of course there was the usual back and forth between him and the merchant, who refused to refund him unless he returned the item to China - PayPal agreed with this even after multiple photos and emails clearly stating that the item sent was not the item advertised. Before sending the item back he made sure that PayPal would also refund him for the postage and made sure to take ...

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DL

Ducati Lover

10/23/20

1 out of 5

This is the company with the most BS…

This is the company with the most BS business practices. They will hold your money fro no reason, their customer services sucks, and remember: As a seller, you will get screwed over.

RP

Richard Pearson

10/23/20

1 out of 5

Customer Service is none existent.

I booked a hotel break and paid with PayPal. The hotel ripped me off so I made a claim through PayPal. They replied to say it did not meet their criteria so I sent an explanation via their customer service messaging service. Received a nice message about how they wanted to help me after several days then closed the conversation so I would have to start all over again. I do not have the time or energy so will close my account. I have been with them for many many years, since they were ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].