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9.8

SpotScore

PayPal - Payment Gateway Software

PayPal Reviews in July 2026: User Ratings, Pros & Cons

Easy, secure payments at your fingertips.

2.6

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PayPal offers custom pricing plan

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PayPal Reviews & Ratings

2.6

Good

Based on 26837 ratings & 3820 reviews

Rating Distribution

Excellent

(589)

Very Good

(131)

Good

(41)

Poor

(69)

Terible

(2990)

Spotsaas Editor’s POV

PayPal continues to shine with its stellar customer service, as highlighted in recent reviews. Customers consistently praise the platform for swiftly addressing payment issues, providing refunds for fraudulent charges, and offering excellent support. The platform's reliability and efficiency in handling disputes and assisting users in securing refunds have left a ...Read more

PayPal pros and cons

  • Excellent customer service experience with helpful, friendly, and patient staff.

  • Quick refunds for fraudulent charges, demonstrating commitment to customer safety and satisfaction.

  • Positive impact on businesses, offering reasonable borrowing options and assistance with cash flow.

  • Reliable platform for transactions with efficient support and resolution services.

  • Lack of support for users who do not have emails on their phones, causing difficulties in providing necessary information for issue resolution.

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Showing 1471-1480 out of 3820

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Mike Bratescu

11/19/20

1 out of 5

Web security flawed

Hackers can replace the delivery address in PayPal server's https cookies. So much for that security, your purchase will be delivered to Mumba-Jumba on the other side of the planet. Good luck trying to speak to PayPal... you're speaking to a brick wall.

AF

Adam Freund

11/19/20

1 out of 5

Worst customer service ever

Situation: sent money to wrong person with same name. Discovered it after 5 minutes as money never showed up. PayPal’s response. You’re screwed, haha. And that was from the automated system. Could not get a hold of a person as the virtual bouncer wouldn’t let me. After several hours got in touch with a human who’s help consisted of, you’re screwed. Wow, thanks PayPal. I was upset and said, “this is effed up” to which I was told not to swear. I said it again, this time annoyed and was ...

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AT

Arun Thomas

11/19/20

1 out of 5

Paypal from best to worst

In simple words, Paypal from best to worst. Paypal was always a matter of trust before, but not anymore. Now a days they stay with the sellers no matter what happens, maybe for the commission amount. I will explain two incidents. 1. I bought a download package from a shady website called firmwarex.net, it was a 1 year duration subscription, they suspended my account the very next reason with any explanation. I raised a claim and my claim was denied for surprise, from paypal also no proper ...

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FF

Fazal Farooqui

11/19/20

1 out of 5

Pay pal is horrible

Pay pal is horrible. They kept my money n still keeping it for no reason n not giving it to me my own money. How unethical and wrong ot pay pal to do it.

BM

Bella Martini

11/19/20

1 out of 5

THE MOST DISGUSTING CUSTOMER EXPERIENCE - DO NOT USE - I HATE THAT I EVEN GET IT 1 STAR..... YOU SHOULD HAVE A NEW OPTION FOR 0 STARS FOR PAYPAL

this has been the worst experience i have ever encountered.... first i get phishing emails, but when i try to contact customer service you need to log in to call or message them. however, my account has been frozen so i cant log in to call or message them. their UK customer service number just beeps. I tired their US customer service (at the expense of my phone bill) and they made me go through a long line of questioning before telling me that due to covid their phone lines are down. this ...

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JK

Janet Kendrick

11/18/20

1 out of 5

As a new business owner

As a new business owner, I am very disappointed in my experience with Paypal. After linking my business and personal bank account, I was denied the transfer of funds that were in my Paypal account. I was unable to reach any support by calling. Through the message center, it was recommended I go to Walmart to complete cash withdraw, transfer my money to Paypal MasterCard or have a check sent which would take 4-6 days to process and 14 days to arrive in the mail. I am so surprised and ...

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CM

Caroline Mcgeown

11/18/20

1 out of 5

Seller beware

Made a sale posted the same day added tracking number. Check paypal to transfer the money and it’s on hold. Have had a paypal account for about ten years. Never had issues so all of a sudden they are holding sales I have done and the postage fees, The buyer has received her goods And I’m still waiting. I’m closing down my paypal account after they release my money. All these years and no issues so why they have done this is bad business. It’s impossible to speak to someone so I’m stuck ...

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S

SaraA

11/18/20

1 out of 5

Organiserat bedrägeri

Vill logga in för att få ut mina pengar. Har bytt telefonnummer och då går det inte att logga in. Kundtjänst kan endast kontaktas om man är inloggad. Anmäler till ARN.

DS

Debra S

11/18/20

1 out of 5

NOBODY KNOWS HOW TO PAYOFF A PPP LOAN!!

The initial PPP loan approval was excellent. I tried to pay off the loan and NOT one person at PayPal has any clue on HOW to pay off the loan. After 2.5 hours and dozens of reps, no luck. A lady finally called me back, took my info and made arrangements for a debit from my bank account. Today, I checked my loan account to see that she gave me the incorrect amount due and I now owe 77 cents in interest. I have now been on the phone for over an hour, been transferred nine times and have NO ...

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YS

Yolanda sanchez sanchez

11/18/20

1 out of 5

Paypal respalda a los estafadores

Reitero, como ya han informado, paypal respalda a los estafadores. Mucho cuidado con lo que se paga a través de ellos, porque como haya algún error, no te van a devolver el dinero

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].