Paylocity Web Pay Reviews in July 2026: User Ratings, Pros & Cons

Solid product for sales guy

What do you like best? Easy to use. I don’t have to do too much in the program but when I do, it’s not a battle. What do you dislike? All I really need is to get my W-2. But, it is buried in sun-sub-sub-navigation. One of those things that is an unnecessary pain point. What problems are you solving with the product? What benefits have you realized? Employee access to data.

Solid payroll platform

What do you like best? The system is very intuitive. It’s easy to navigate. It’s generally easy to preview or test changes when you’re trying to do something, and easy to fix if it didn’t go as planned. What do you dislike? I’ve had a very hard time working through obtaining unemployment tax info for other states. I keep getting reminders about an issue being resolve. I keep contacting customer service saying “I want to do whatever it takes to fix this”. But often times I get no ...

Great system - expectations need to be better defined for customer vs. service rep responsibility

What do you like best? The system, their timely updates, and the added modules that Paylocity continues to add for services. What do you dislike? There seems to be a disconnect in communication as to what is set up on conversions, and what is the responsibility in set up for the customer vs,. the service rep. Many service reps do not fully seek information to correctly set up customer needs, and because we do not know the possibilities, or assume that are complete set ups, we need ...

HR friendly

What do you like best? I am very happy with the ability to call in and speak to an agent to assist me with troubleshooting any issues I have. What do you dislike? There have been quite a few times the system went down during the times we were trying to submit payroll. Although, I do understand those are the times paylocity is normally experiencing a high volume of usage. What problems are you solving with the product? What benefits have you realized? We are currently aren't ...

User-friendly HRIS

What do you like best? This was our first HRIS and our employees have learned and adapted to it very quickly. It is intuitive and offers everything we need around performance management, payroll, reporting, recruiting, onboarding, benefits, and employee information. What do you dislike? At times, we need more flexibility within performance management. Over the past 18 months, we've seen improvements (which is great). They are typically responsive to customer suggestions but ...

Why we switched to Paylocity

What do you like best? We've been with Paylocity since 2012 and we're early adapters to the internet based payroll system. We previously used a desktop software based system which was very limited and cumbersome with all the dial up and location restrictions. With Paylocity we were able to make corrections, review reports , login remotely and have employees login to check their earnings reports and other data. What do you dislike? I really don't dislike anything, that's why we've ...

Outstanding customer service

What do you like best? The people at Paylocity are incredible customer driven representatives. I always get top notch service when interacting with Paylocity. What do you dislike? I haven't been as happy with the Knowledge Base. I've had difficulty trying to find answers on my own and then resolve to call in for the answers I need. The search terms I use do not get me to the information I'm seeking. For example, I recently had to go to 'chat' to ask where my payroll calendar was ...

User Friendly

What do you like best? Whenever we need assistance, we can call to get help quickly. What do you dislike? I wish the software would remember some settings, like certain employees often go over the allotted hours and I have to override it every week. What problems are you solving with the product? What benefits have you realized? I only use it for payroll.

Finally, a payroll software that is easy to navigate.

What do you like best? I like the ease of navigation for employees. I like the various platforms that make our work in payroll and human resources stress free . What do you dislike? I have not found anything i dislike about the software. What problems are you solving with the product? What benefits have you realized? Employees now have a platform where they can get information about their pay and make changes to their dependents,benefits, and direct deposits. They are able ...

Excellent Customer Service

What do you like best? I think the software is very intuitive. The customer service is far better than other payroll programs I have worked with in the past. Paylocity has proven their ability to institute new programs to adhere to IRS and Department of Labor changes. What do you dislike? I'm not crazy about manual imports but receive help when I call for assistance. What problems are you solving with the product? What benefits have you realized? COVID Extended FMLA and ...