Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

My experience with Paylocity has been great.

What do you like best? Paylocity is user friendly. The best part is the customer service. I can call or email and always get someone who is happy to help! What do you dislike? The initial setup could have been a tad smoother but all in all it was a good experience. The folks that do the set up are very busy and they are dedicated to helping you in the beginning. As it gets closer to going live, they were less available and harder to get a hold of. What problems are you solving ...

User friendly, Accurate, and Excellent Support

What do you like best? The system is user friendly, and the customer support is excellent What do you dislike? I have been using they system roughly for nearly three years, and so far, I don't have anything that's negative. What problems are you solving with the product? What benefits have you realized? Paylocity helps run my payroll with a piece of mind. Paylocity provides a stable system which lets me focus on my core duty of processing payroll.

Problem Solver

What do you like best? Everytime I contact Paylocity, I am greeting with a courteous and professional representative who is eager to solve my problem. What do you dislike? I do not dislike anything about Paylocity What problems are you solving with the product? What benefits have you realized? My issues range from assistance with the PPP to hourly rate changes for close to 200 employees to voiding a payroll check.

Well thought out, well rounded platform.

What do you like best? It's innovative and always evolving for the better. The customer service of Paylocity is off the charts amazing and the Paylocity team is smart, dedicated, and works very hard to resolve your issues and/or come up with solutions to any problem. What do you dislike? It would be nice to see some areas enhanced even more. Community needs to have the ability to add videos directly from your cell. GIF's are needed in order to build upon the success we are seeing ...

Best Payroll Product on the Market

What do you like best? Paylocity is a technology company that offers a payroll solution. The team is very knowledgeable in the product and well versed in payroll. The system continuously evolves and they strive to give us the best tool in the market at all times. What do you dislike? The company is growing super fast (which is really awesome!) but that means our Account Manager gets promoted and moves onto another role in the company. However, I must say the new Account Manager is ...

The professionalism and support has been stellar! We are extremely happy with their service!

What do you like best? The Paylocity agents have always proved to be so helpful with any questions I might have. They have been available to walk me through some items if I am having difficulty. I always get immediate attention when I have questions or need help with something. Overall, we are extremely happy and satisfied with the service we have received over the past few years. I would definitely recommend Paylocity to others! What do you dislike? I'm not sure I have any ...

This system has a lot to offer for a company all in one place.

What do you like best? I like the new layout (even though it needs some work). I like being able to upload documents, onboarding, benefits, etc. Community is fun to use and helping with employee engagement especially while working remotely. As Community becomes more sophisticated, i think it will be even better. What do you dislike? I like that Paylocity is always looking to improve, but there are a lot of updates/changes/things with bugs that are frustrating at times. I wish ...

Easy and Efficient!

What do you like best? The navigation of the site is quite simple. It's easy to clock in/out, check your time sheet, check your weekly pay, etc. One aspect I love, and I know that my company loves, it that we are able to 'transfer' when we are clocking in, meaning if we aren't doing client outreach, the companies that work with us will not be charged for that service. What do you dislike? It does not sync perfectly with the timeline of my company's pay period, so I have to figure ...

Great all in one Services

What do you like best? I love having all of the tools in one program. Its so nice to work through payroll, time and labor and recruiting all in one, What do you dislike? Sometimes it feels like you have to contact the helpline more often than I feel like I should What problems are you solving with the product? What benefits have you realized? We are able to process all staff issues in one spot. I have found it easier having all of the info in one place.

Awesome product and fantastic service!

What do you like best? User friendly - exceptional training and support! All the various parts of the system work together - for example the time and attendance piece transfers directly to payroll without issues, the HRIS portion works with payroll, etc. You only have to enter the information once. Also, LOVE the Community page - it is a fantastic way to communicate with your whole team. What do you dislike? Really nothing! I get excited every time I learn something new with the ...