Paylocity Web Pay Reviews in October 2026: User Ratings, Pros & Cons

16 year user

What do you like best? Easy, pretty much intuitive to learn. Rapid turnaround on payroll. Help desk is responsive. What do you dislike? Time-off accrual module is not as clear as I would like, but still better than ADP product I have used elsewhere What problems are you solving with the product? What benefits have you realized? This is my fourth company using Paylocity for payroll and second as timekeeping system. For the money, I think it is the best product out there. ...

Happy New Client

What do you like best? I love all the features available, such as surveys, learning management, 401k integration, on demand pay, etc. What do you dislike? The thing that I dislike the most would probably be the reporting tool. ADP had a much easier to use tool. I feel like the reports are pretty limited. I also hate that, in order to see an employee's SSN or birth date, I have to get an email or phone call to verify EACH time. Recommendations to others considering the ...

Office Support - aka "Duchess of Happiness

What do you like best? Self service platform, 24/7.. but the best part is interacting with actual live people. Each time I've had the opportunity to contact Paylocity (during their business hours), I've always enjoyed the personal - human - touch. It's so rare these days with true customer service support that is either chat's on another vendor's website hoping you get the right response and find that they refer you back to square one. With Paylocity's service provided, you get a live ...

Always improving!

What do you like best? I love that Paylocity is always improving and making changes and doesn't charge you when they update their system. What do you dislike? Sometimes it's difficult to get an expert to help. However, we have always gotten our answers, even if it has taken longer than we wanted. What problems are you solving with the product? What benefits have you realized? Paperless now for HR. Easier to track with recruiting.

Great product

What do you like best? The ease of implementation for the payroll and Time & Labor modules. What do you dislike? The responsiveness can be a little lackluster, in that there are different leaders and groups for different pieces of the tool. It's good to have SMEs, but also hard to know who to reach out to. What problems are you solving with the product? What benefits have you realized? Having one streamlined HCM versus one that is broken into silos. So far, this is ...

Great provider for HR & Payroll Services!

What do you like best? It is an easy system to use. Very intuitive, and there is a lot of support with quick answers and available people to help if necessary. The mobile app is really easy to use and most of our team enjoys their access right at their fingertips. We really like the increased options and enhancements that Paylocity has implemented over the past few years, which has helped us from an administrative standpoint to be more efficient. What do you dislike? ...

Paylocity is very user friendly and has many helpful resources.

What do you like best? I like the presentation showing easy navigation buttons and multiple options of ways to view profiles. What do you dislike? It is hard to understand the correction process at times when we have an error to be fixed. What problems are you solving with the product? What benefits have you realized? The communication of timecards on due dates are solved with using paylocity's Time & Labor system. The audit before submitting payroll is very helpful as well.

Easy and Efficient!

Hourly Punches Made Easier

What do you like best? I like that the user can go in and edit their own punches rather than having to wait for a supervisor or manager to correct it. Once edited the supervisor or manager can then go and approve it. It is pretty intuitive and user friendly and the flow of the user interface makes sense. It's also nice that Paylocity allows you to type in the number of hours and it will just calculate the clock out time without you having to do the math. What do you dislike? The ...

Great all in one HR system

What do you like best? Does everything we need it to do (time keeping, time off, holidays, payroll, employee recognition, reporting, onboarding, file retention, etc. etc.) and it does it with visually compelling graphics and dashboards. As we have compared other competitors in the space, Paylocity is giving us the best deal which has secured our loyalty even more. Great Customer Service as well. What do you dislike? Some times it requires an extra text to make sure it's me. I ...