Paychex Flex Reviews in July 2026: User Ratings, Pros & Cons

Exceptional Service

What do you like best? Our company receives consistent, quality service from Paychex. We have used their services for over a decade and would recommend them to other companies. They respond to our needs in a timely and efficient manner. They offer a large array of services to assist even a small organization provide the benefits of a larger company. What do you dislike? My company has had no issues with the products and services offered by Paychex. Competitors have tried to influence ...

Makes my job easier, less hassle to accomplish payroll

What do you like best? As an Executive Director of a small non-profit and employee of one (me, it takes away the responsibility of processing payroll and all the associated taxes, deductions and configuring out of my hands. Leaves more time to focus on my other work, as my main job is not focused on accounting or payroll/HR requirements. It is helpful to have tax deductions and worker's comp payments made directly and electronically as well. What do you dislike? The staff changes much ...

Convenient and supportive

What do you like best? Paychex Flex is a great app because it communicates easily with the normal online payroll, and it updates almost instantly from what I can tell. So if a component needs to be entered in from my computer, I can still get payroll started and switch. What do you dislike? There is a save delay, in other words upon hitting save, there is a delay during which anything else you select will not work. What business problems are you solving with the product? What benefits ...

Unbelievably Helpful

What do you like best? Human Resources tips and WebEx's are so helpful! I have learned so much about the HR world. They keep me on my toes so that I know I am up to date on the latest practices. What do you dislike? I dislike how high the bill can get! - But honestly, you can pick and choose the features you want to utilize and your bill is determined on how many of these features your business wants or needs. What business problems are you solving with the product? What benefits ...

PayChex Flex

What do you like best? What I like best about PayChex Flex, is that it's easy to use and available when I am available. What do you dislike? I don't have any dislikes for the online easy to use PayChex Flex. What business problems are you solving with the product? What benefits have you realized? I received an EDD Benefit Audit for a former employee and had no clue how to provide them the information they were requiring me to send them. So, I logged into my PayChex Flex account and ...

VP of HR and Payroll with extensive hands-on experience

What do you like best? The HR support received was amazing! Also, the supervisor I was able to interact with (after we left them for another company/platform was also amazing. These individuals provided great, truly outstanding customer support. What do you dislike? Not being able to create my own special reports; having to deal with a rep that wasn't very experienced, and many times rude; the inability to be able to obtain benefits quotes or estimates without needing to go through the ...

Not the Easiest to Navigate Platform

What do you like best? At my organization we use Paychex Flex for a retirement service. It is convenient to be able to manage retirement online, and easy to login, make rollovers, requests loans etc. What do you dislike? The platform itself is not very user intuitive. At my last job we used the Principal Financial and the online platform and quarterly statements were so easy to use and understand. I've been using Paychex for nearly 3 years and when new staff members come on board I ...

Used it to get personal information

What do you like best? Easy to use once logged in, or installed on your phone. I was able to download PDFs of all documents on my phone. I was also able to change information and settings easily. Security is up to modern standards with multiple authentication. What do you dislike? For online version it might be hard to sign in into the right place if you don't use this website often. What business problems are you solving with the product? What benefits have you realized? Our ...

Use of Paychex at small, outpatient physical therapy private practice

What do you like best? Paychex has always upheld themselves as a reliable and punctual company. We never worry about incorrect payroll or have issues with not getting paid on time. The Paychex team demonstrates great customer service. When told to make a change in hours (overtime, PTO, holiday they only need to be told once and we have never run into a problem. What do you dislike? We began to notice at the office that our pay stubs are being sent in unsealed envelopes. Our pay stubs ...

Basic payroll service for basic business

What do you like best? Paychex is a well-known name in the payroll industry that offers functionality geared toward small businesses to help facilitate their payroll processing to a third party. What do you dislike? Customer service. It would be one thing if the only problem with Paychex was it's technology, but customer service is severely lacking and that is for all Paychex services. We tried using their ACA reporting team with disastrous effects! We have used their TaxPay services ...