Paychex Flex Reviews in July 2026: User Ratings, Pros & Cons

Small Business Easy

What do you like best? Easy to use and Your Payroll Specialist is a phone call or email away and always willing to help. What do you dislike? There are fees for each employee to be in the system are a bit more than I would care to pay. Recommendations to others considering the product It is nice to have all of your needs in one for a small business, they take care of filing some of the important paperwork to the government on our behave which is nice. What business problems are ...

Great Payroll Software

What do you like best? The ease of using the software. As a new customer service help has been amazing What do you dislike? though customer service is amazing it does take a lot of trial and error to get the results i am looking for. It seems that we are both trying to learn the software at the same time. What business problems are you solving with the product? What benefits have you realized? i am able to streamline my payroll process faster and much easier than i have been able to ...

Seemless payroll and taxes too.

What do you like best? The availability and ease of viewing payroll. The ability to review before submission. Having the option for direct deposit was great for us. The ability for employees to go online and see their payroll data is a huge bonus. What do you dislike? It took a little while to learn how to use all of the features. There is a lot we don't need and weeding through it what we do and don't need took a little time as well as communicating with the company. Recommendations ...

Paychex has saved my sanity

What do you like best? The FRIENDLY service and the promo responses. Even when we had a problem with a payroll period, it was resolved in a timely manner. What do you dislike? The website is not as intuitive as I would like. It took some time to get used to it. Recommendations to others considering the product I highly recommend! The service has been superior and the problems (relative to other services we use as a business are minimal to non existent. This will save you a ...

My Experience with paychex-

What do you like best? I am able to login and view my paycheck from any laptop, not needed to check from my work laptop. I can even login through my phone. Additionally it is secure as it sends me a verification code for each login. What do you dislike? Bad customer support. I requested help in refunding SSN tax, which had been deducted by a mistake of Paychex, they refused to do it. they also did not send me the W2. I had to call multiple times to receive it. Recommendations to ...

Easy way to Submit Your PTO with your Employer and track time off

What do you like best? I like that it's easy to see and track the time off you accumulate. What do you dislike? I'm not sure that my supervisor receives notification to remind her of time off requests. Recommendations to others considering the product I would suggest this as an easy way to track employees hours instead of having them submit excel spreadsheets. The access for both employee and supervisor and so easy to enter and approve items. It's quick and I don't think it's very ...

Dental Practice Administrator

What do you like best? What I like best about Paychex is their customer service. It seems like every week their is some sort of problem with the hours reported, vacation or sick time or some special situation, and I end up calling for assistance or help to correct or change something. Not only my personal payroll specialist, but every person that I have ever spoken to has been enormously helpful and corrected whatever problem I had...right on the spot! We used to use ADP and in seemed ...

Very visible and easy to use system

What do you like best? Paychex flex is very user friendly, quick and customizable website, which Is not only reporting Tool but enhances analytical abilities as well. What do you dislike? I hate three step user confirmation. It is very irritating and keeps coming up even if I designate my laptop as private laptop. Recommendations to others considering the product Very useful tool for small businesses. What business problems are you solving with the product? What benefits have you ...

Great Service...Easy to Use

What do you like best? I like that everything is streamlined!! Doing my payroll has never been easier... all I have to do is click on the paychex website and start my payroll and taxes are taken out and paid on the spot. No need to go to multiple places to enter payroll and then go do payroll taxes elsewhere. What do you dislike? Haven't found anything I dislike yet... Recommendations to others considering the product Definitely a good choice!! Saves me so much time and hassle ...

Makes Payday a Happyday

What do you like best? I like the ease with which payroll is processed and the ability to be able to enter the information when ready. I like the fact that all reports are available to print or download within minutes after payroll is submitted and the way we can add and remove current employees and change their address and other pertinent data when needed. I like almost everything about it! What do you dislike? I can't think of anything. Everything I use seems to work very well. ...