Paychex Flex Reviews in May 2025: User Ratings, Pros & Cons

Great place to learn the ropes

I worked at Paychex full-time (Less than a yearProsflexibility to work on projects, tool wise and time wise. no micro management. great products to clients.Conspolitics even in a small team of 5, for promotion or everything else. narrow path to growth if you want to stay long.Advice to Managementn/a. they are well established, won't listen, won't change.

Best time management tool

What do you like best? I like best that we can manage anything to do with payroll, benefits, retirement, etc... We are able to keep all of these in one area and are all easily accessible. We can view all of our paystubs and even print anything we need from Paychex Flex. You can access on a mobile device as well. What do you dislike? Having to chose long passwords that we may not remember is a pain and having to re-enter all the login credentials each time you log in. I do not carry a ...

Incredible ease of use

What do you like best? Paychex made payroll easy and incredibly reliable. The personal attention I received from this company was superb. There was more than one occasion when I have failed to complete some aspect of payroll administration in time, and my Paychex representative was helpful and reassuring. I am immeasurably grateful to this company. What do you dislike? I have very few dislikes - the company was personal, responsive, easy to track and understand and had an excellent ...

love the app and how user friendly it is

What do you like best? very easy to use, able to do my payroll from anywhere. What do you dislike? the fees could be a little bit cheaper. What business problems are you solving with the product? What benefits have you realized? We were using an accountant prior to finding Paychex to handle our payroll services. We had to to manually calculate hours and provide them to the accountant who would manually input the checks without us having the opportunity to review it. With Paychex we ...

Paychex Flex Offers Convenience

What do you like best? As the administrator, I like being able to input my payroll, make changes and run reports, without having to make a phone call. As an employee, I like being able to make changes and view current balances in benefit accounts. The very best thing is that all the information is in one place. What do you dislike? I do not like having my personal account joined to my administrator account. Recommendations to others considering the product Paychex Flex allows you to ...

Frustrating and Outdated

What do you like best? I like that they have live chat for support, as I often find I need support. I also appreciate that you can do template uploads for new hires, deductions, etc, but I wish it was easier. Wage garnishments are easy as well and I like that they handle payments. What do you dislike? The UI is old and clunky, pulling reports is a chore, and not much of the software is intuitive. The reports are particularly frustrating, as whenever I'm looking for reports I need them ...

Payroll Made Easy

What do you like best? I like the fact that I no longer need to wait for my payroll rep to get back to me in order to make simple changes to payroll What do you dislike? I dislike the training - I basically needed to learn the software on my own. Recommendations to others considering the product Make sure you ask for training. I did not have live training - they gave me online access to train myself, and it took longer than normal to begin using. What business problems are you ...

Paychex is a good start for small businesses with little experience in payroll.

What do you like best? Paychex is affordable if using the basic features of operating payroll. The web features are simple and requires a two step log-in verification process for extra security. What do you dislike? Paychex caters to small business and may assigned you a local expert as your point-of-contact. Not all times this person may be available when needed. In addition, Paychex wants to ensure the product is used correctly... However, this may require needing permission to make ...

Paychex Flex Review

What do you like best? I like that the look and feel of the program. I also like that you can use it for multiple companies interchangeably. Once you get the feel for payroll it runs simply What do you dislike? It definitely takes time to learn to move around the program. It is not always common sense and some things that should be a quick click take extra effort just to locate Recommendations to others considering the product Paychex Flex should listen to their customers and add ...

Small Business Easy

What do you like best? Easy to use and Your Payroll Specialist is a phone call or email away and always willing to help. What do you dislike? There are fees for each employee to be in the system are a bit more than I would care to pay. Recommendations to others considering the product It is nice to have all of your needs in one for a small business, they take care of filing some of the important paperwork to the government on our behave which is nice. What business problems are ...