Paychex Flex Reviews in May 2025: User Ratings, Pros & Cons

The best Payroll software

What do you like best? The simplicity of processing payroll is wonderful. I love how quickly I can gather the reports needed for my CPA, without searching through data to find exactly what is needed. What do you dislike? If it had more integration with other software, that would be nice. Recommendations to others considering the product If you're looking for a Payroll Service to be a PARTNER with you and help your business grow, Paychex Flex is the right solution for all your small ...

Convenient, simple, and useful

What do you like best? I like how easy it is to see how much PTO I have accrued and how tax forms are easily accessible. What do you dislike? It would be nice if the mobile version of Paychex had a more detailed version of when the PTO is used (date. What business problems are you solving with the product? What benefits have you realized? We use Paychex to keep record of my pay, hourly rate and any changes that occur month to month.

Paychex is by far superior to all others!

What do you like best? What I like best about using Paychex Flex is the ease of the system and the availability. What do you dislike? The only complaint that I have is that it becomes time consuming when entering multiple additional checks. But that is understandable bc of so many extra steps needed to perform the act. Nothing wrong with the program itself. Recommendations to others considering the product If you are needing to have a functioning payroll processing program that ...

So far so good

What do you like best? User friendly - don't need much guidance to figure out the site. What do you dislike? Some bugs after the change to the new site (term employees staying on the staff list, bank account and socials don't disappear when reentering the information Recommendations to others considering the product Utilize and customize reports - it's super easy and extremely helpful! What business problems are you solving with the product? What benefits have you realized? ...

Practice Manager

What do you like best? The knowledge of the team and the efficient nature that they work. The responsiveness of the representative is great, any and all questions I have get answered quickly. After months of working together the comfort level to ask questions and add services has grown. What do you dislike? The approach to sell their other services is overwhelming and too much information all at once. A smaller office with no first hand experience could get lost in the shuffle of the ...

Financial Manager

What do you like best? The concept of it all was really great. We came from doing in-house payroll and manually tracking resumes. We were excited to streamline. What do you dislike? Almost everything. It's very clunky to work with. The mobile app doesn't work very well - you have to keep uninstalling and installing for your notifications to work and for check stubs to appear. There is not one file for the the employee since their HR and PR systems are different (meaning you can't look ...

Fast and accurate service

What do you like best? After experiencing payroll through Gusto, I was very hesitant to try another company to do our payroll. However, they have proved me wrong in every aspect of their service. To start with, they came to our business to get us set up and spent hours with us to make sure everything was correct on our first go live. Additionally, we send our payroll to the same person all the time and he is very thorough. He follows through with correcting anything that is wrong. Very ...

FRAUDS

What do you like best? There really is nothing I like at all about this company. What do you dislike? Horrible, I can not believe this company is in business and are allowed to do business, they are frauds. They are incompetent thieves. They will make promises of ease of use, discounts & free service and still bill you for them. They can not process payroll correctly. If you are lucky to get a hold of a person they are ignorant and dont know anything. They will mess up your ...

Terrible Payroll Service

PROS & CONS What are the best aspects of this product? Did not find any!! The entire two years worth of payroll that I paid them to provide was terrible!! What aspects are problematic or could work better? Terrible payroll services!! Suffered with Paychex for 2 years before I finally got smart. When I did leave they continued running payroll (without me reporting any hours. Severing ties with Paychex was just as painful as the 2 years of crappy service I received. They have an ...

Terrible Payroll Service

PROS & CONS What are the best aspects of this product? Did not find any!! The entire two years worth of payroll that I paid them to provide was terrible!! What aspects are problematic or could work better? Terrible payroll services!! Suffered with Paychex for 2 years before I finally got smart. When I did leave they continued running payroll (without me reporting any hours). Severing ties with Paychex was just as painful as the 2 years of crappy service I received. They have an ...