Paychex Flex Reviews in May 2025: User Ratings, Pros & Cons

Paychex is a very good solution for small business

What do you like best? No hassles with payroll, reporting, taxes, and other HR headaches. As business owners and operators, we have more than enough things on our plates. What do you dislike? The health coverage should be better. There are options, but since each company is handled individually, our small business with 4-5 employees has no access to larger company medical insurance pricing. We pay too much for coverage. Recommendations to others considering the product: Use ...

Improvements in progress

What do you like best? It is valuable to have access to deeper data and to be able to make adjustments on our own instead of being totally reliant on an agent. What do you dislike? Many of these features do not seem to be automatic and despite numerous requests for assistance or the adding of these features via the emails received, no action has been taken without me asking our payroll agent specifically. What problems are you solving with the product? What benefits have you ...

Good and Bad

What do you like best? Paychex is usually quick in responding to our emails. What do you dislike? We do not ever talk or email to the same person when contacting paychex. Recommendations to others considering the product: If you are an existing company, make sure Paychex enters your previous payroll so the end of year w-2s are correct and payroll tax amounts our correct. What problems are you solving with the product? What benefits have you realized? Processing ...

I would never do business with ever again

I would never do business with this company ever again. From high pressure sales tactics that are basically just scare tactics to extremely high fees. None of their services are worth what they want to charge they try to pretend that getting out of their services is simple and easy but of course it is not. They want to take advantage of small business owners and prey on you being naive. It has been the most difficult company to work with in my entire life I have never seen such ...

HR's best friend!

PROS & CONS What are the best aspects of this product? I love Paychex! I love everything about it -- timekeeping, on-boarding, payroll. But my favorite feature is the recently added "document storing." It's really useful for us and definitely improved our experience. Big shout out as well to our account rep, who's been extremely helpful to our team! What aspects are problematic or could work better? We're a little confused about the 401k program, so we're seeking more support from ...

Robust system for payroll!

PROS & CONS What are the best aspects of this product? Retrieving reports for audit is a breeze in Paychex Flex. Its user-friendly interface makes the experience more optimal. What aspects are problematic or could work better? I didn't like the recent update because it took away the automated recording of pay grades which I found helpful. It's actually one the features I like from the older versions -- the paygrades adjust whenever a salary is modified. What specific problems in ...

Payroll processing is no longer a headache!

PROS & CONS What are the best aspects of this product? Paychex perfectly complements our team because it responds to our needs. I love how the software made payroll tracking so convenient. Customer support is also a plus point for Paychex! What aspects are problematic or could work better? Time & attendance sometimes doesn't integrate well with Paychex, so we have to input in manually. Not sure if it's just a glitch, but it needs to be fixed so that we can have a centralized system. ...

Reliable app! Reliable customer support!

PROS & CONS What are the best aspects of this product? I like that I submit payroll even if I'm outside the office because I can access the app using my PC, tablet, or phone. What aspects are problematic or could work better? It takes time to learn to navigate the reporting feature. What specific problems in your company were solved by this product? We're always out of the office with the type of business we're in, so remote access to the app has been really beneficial for ...

We love using Paychex!

What do you like best? Paychex application makes adding new employees, making changes and processing payroll a breeze. They offer competitive pricing and their customer service has been responsive and helpful anytime we've reached out to them. What do you dislike? It would be helpful if we received an email notification payroll reminder two days prior to payroll to avoid expedited payroll fees. What problems are you solving with the product? What benefits have you realized? ...

Awesome! Love Paychex!

PROS & CONS What are the best aspects of this product? The submission of payroll through this software is hassle-free! What aspects are problematic or could work better? I hope there are a notification and feedback feature. What specific problems in your company were solved by this product? Convenient payroll tracking is now possible. It's really helpful for small businesses. Are you a current user of this product? Yes