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9.2

Spot Score

Paychex Flex - Payroll Software

Paychex Flex Reviews in May 2025: User Ratings, Pros & Cons

Streamline your payroll with ease.

3.7

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Paychex Flex offers custom pricing plan

Paychex Flex Reviews & Ratings

3.7

Very Good

Based on 3034 ratings & 771 reviews

Rating Distribution

Excellent

(568)

Very Good

(136)

Good

(25)

Poor

(9)

Terible

(33)

Expert's Review

Paychex Flex has established itself as a reliable and user-friendly platform for payroll and human resources management, garnering consistent praise for its intuitive interface and comprehensive functionality. Users frequently highlight the platform’s ease of navigation, which simplifies tasks such as processing payroll, managing employee data, and accessing ...Read more

Paychex Flex pros and cons

  • Helps businesses meet federal and state tax regulations.

  • Allows employees to access paystubs and tax forms independently.

  • Tracks employee time off seamlessly within payroll processing.

  • Accessible from anywhere, providing flexibility for businesses and employees.

  • Costs may vary, and pricing details are not readily available upfront.

  • Some users may require training to fully utilize all features.

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Showing 201-210 out of 771

EK

everett k

03/09/20

5 out of 5

We have been using paychex services for 10 pplus years and like how they do business

What do you like best? The ease of use and its always available for me to access paychex flex for maintaining my employee records What do you dislike? Sometimes when filling in some the fields the site doesnt bring enough attention to lines you may have missed and its frustrating trying to figure out what you missed or entered wrong What problems are you solving with the product? What benefits have you realized? Truthfully paychex flex offers more to us then we currently ...

Read more

TD

Todd D

03/09/20

5 out of 5

Wonderful Payroll Service

What do you like best? Ease of payroll and not having to worry about filing taxes. All information in one place. What do you dislike? Changes have been made to ease the process Recommendations to others considering the product: Try to use all the features and get comfortable with it. What problems are you solving with the product? What benefits have you realized? Reporting and Tax Filing

AI

Administrator in Leisure, Travel & Tourism

03/09/20

5 out of 5

Easy to use and great customer support

What do you like best? It’s very easy to submit my payroll on my PC or on my mobile device. What do you dislike? It took a few minutes for me to figure out how to maneuver through the reports. The information is all there, but there is a little bit of a learning curve. Recommendations to others considering the product: Take the leap and sign up. Migrating service from our previous vendor was a breeze, and Paychex Flex meets all our needs at a better price. What problems ...

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CL

Cory L

03/09/20

5 out of 5

Great experience with them as our payroll company.

What do you like best? Ease of submission for our payroll and it is always correct. What do you dislike? Would just like some more feedback and information on what is going on. What problems are you solving with the product? What benefits have you realized? Ability to easily track payroll and get it done for a small business owner.

BD

Brittany D

03/09/20

4.5 out of 5

Helped elevate our business

What do you like best? We love having Paychex handle our payroll, it h as been so great for us. It has been so easy to get in contact with Troy, our account representative. He has helped us with any questions that have come up and really been an asset. We not only use Paychex for our timekeeping, but also for payroll, on boarding and basic HR functions. Paychex recently did an upgrade that allowed document storing that has come in incredibly useful. What do you dislike? We have not ...

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AI

Administrator in Aviation & Aerospace

03/09/20

4.5 out of 5

Human Resources Manager

What do you like best? Paychex is very easy to use (has some hick ups, but overall works well). Quick turnaround to any questions or assistance I ever need. What do you dislike? Reporting can be difficult. ADP has a module that you can drag and drop what information you need in reporting. This would be awesome to have. Recommendations to others considering the product: n/a What problems are you solving with the product? What benefits have you realized? I'm currently ...

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ES

Executive Sponsor in Non-Profit Organization Management

03/09/20

4.5 out of 5

NY Wine & Culinary Center dba NY Kitchen

What do you like best? Intuitive system. One stop shopping ... except the Educational module. Always confused on where to find that. What do you dislike? Slow to bring up on my computer. Education or tutorials should be easier to find. What problems are you solving with the product? What benefits have you realized? Problems? Procedurally we're paying payroll, tracking deductions, doing comp analysis, monitoring benefits.

AI

Administrator in Construction

03/09/20

4.5 out of 5

Quick and Easy Payroll

What do you like best? Very easy to log in and run payroll anywhere and anytime. What do you dislike? Have not run into any downsides yet, nothing to dislike. What problems are you solving with the product? What benefits have you realized? Paychex Flex has saved me time each week running payroll; the time saved each week definitely adds up over time.

TT

Timmy T

03/09/20

4 out of 5

A good easy-to-use payroll administration system

What do you like best? Reminders to input all necessary payroll info, automated taxes, automated garnishment payments, easy to add and remove employees. What do you dislike? Sometimes is a little glitchy, can be a little bit spendy, sometimes payroll reports don't show up for a while. What problems are you solving with the product? What benefits have you realized? It allows us to process payroll without requiring someone with extensive knowledge of payroll law.

EL

Elsa L

03/09/20

4 out of 5

The system is kind of easy to use.

What do you like best? The rep. is pretty helpful, the system has more function than the one I use before. What do you dislike? Sometimes the rep. response little slow. What problems are you solving with the product? What benefits have you realized? Everything is online and employee can access their W2 and paid stuff.