PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Great product with a few quirks

What do you like best? The best thing is that it just works.. We integrate PD(thats what we call Pagerduty) with service now and though there are few glitches in it, it works for the most part and more than anything it just works and serves the purpose. I loved it when the TV show Silicon Valley mentions about Pagerduty :) It was amazeballs. And the number of alerting channels such as phone, sms and email and everything that is there so that we dont miss the alert is awesome. ...

pagerduty fits the bill

What do you like best? The ability to set different on-call schedules and escalations works great. What do you dislike? Nothing really to dislike. pagerduty was designed to do what it does and it does what it was designed to do. What problems are you solving with the product? What benefits have you realized? On-call scheduling, escalations. Better customer support.

Pretty good tool for running on-call rotations

What do you like best? - is feature rich - can manage multiple schedules and people - admin features are pretty solid - is mostly very reliable - mobile apps are good What do you dislike? - some of the UX is pretty un-intuitive - integration with Google Calendar isn't great and isn't dynamic, this is a big downside What problems are you solving with the product? What benefits have you realized? I'm primarily trying to manage multiple oncall rotations and the people ...

PagerDuty Review

What do you like best? On-call rotation and override. Intelligent alert groupings. What do you dislike? none for now. my experience is satisfactory so far Recommendations to others considering the product: none so far What problems are you solving with the product? What benefits have you realized? no more pages at night when teams are distributed.

Very good product

What do you like best? All the different ways to can opt-in for notification and the mobile app features and notifications as well. What do you dislike? Not much, have not had any negative experiences Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? On-Call. Benefits are folks are notified off hours to jump on a mission critical problem

Flawless service

What do you like best? We have had pagerduty for almost a decade and has never had any issues. I believe there was only one time I did not get a page but I think is was related to the oncall cell phone being out of service range. What do you dislike? It was difficult to learn at the time because of so many bells and whistles Recommendations to others considering the product: We currently do not use PagerDuty to the extent of it's capabilities. It has the ability to do soooo much ...

A Great tool that keeps an eye on our system stability

What do you like best? Immediate notifications in many different ways What do you dislike? The tool satisfies my requirements. Can't find anything that I dislike really. Recommendations to others considering the product: Simply try and you'll be surely surprised with the great quality of the service What problems are you solving with the product? What benefits have you realized? Our stability is under control and reaction on the system hiccups increased significantly. As a ...

Great Solution to a Problem!

What do you like best? Pager Duty's customizability is fantastic and we love the fact that we can adjust schedules/escalation policies so easily, as well as that each user can set their own preferred alert method (call, versus push notification, versus email, versus text) What do you dislike? Costs are incredibly high once you exceed 6 users, so as a result we don't purchase it for all employees even though we want to. What problems are you solving with the product? What benefits ...

good integration with other monitor

What do you like best? I like it very much, it works very well with our current monitor tool, and very rich API that we can code for our needs What do you dislike? nothing to dislike, I can't think of it at the moment What problems are you solving with the product? What benefits have you realized? nothing

Easy and intuitive to use

What do you like best? We have many different monitoring and alert systems, but it is very easy to send it all to pagerduty and then our technicians only have one app that notifies them of any kind of problem. The app is very intuitive and easy to use, which is important when you get alerts in the middle of the night. What do you dislike? I have a few issues with the filtering rules on alerts on the web interface - but it could just be me using it wrong. Recommendations to others ...