PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Reliable and lots of useful features

What do you like best? Pager Duty is the best alert management solution I've encountered in my 11 years of on-call work. I love that I can just subscribe to a calendar feed and it will automatically keep me updated with my various on-call schedules. And if I don't hear my phone buzz initially, Pager Duty can call me to get my attention. What do you dislike? Honestly I can't think of anything I don't like about it. It costs money, but it's better than anything I could build and manage ...

Great, reliable service. UI and Customizability could be improved

What do you like best? Pagerduty's paging service is very reliable. We heavily rely on pagerduty in production and have not seen a missed pager once received by pagerduty. What do you dislike? There could be a lot of usability and customization improved with the web UI. Specifically: - The scheduling UI is not very customizable - The ordering of members in a schedule doesn't always appear as expected - Updating/scripting to allow more complicated scheduling is not ...

PagerDuty makes on-call scheduling and response simple

What do you like best? I love that my team has a primary and secondary on-call schedule. I love that overrides are super easy. I love that schedule changes are easy to make. I love that escalation policies just work. What do you dislike? I don't like getting pages... but I guess that's the whole point of PagerDuty. To be fair, I don't think anybody likes getting pages. PagerDuty really does make on-call simple though. Recommendations to others considering the product: Please get ...

It Just Works

What do you like best? I never have to worry if I will get notified when there is an issue. What do you dislike? I wish there were more scheduled escalation policies in the Lite version. What problems are you solving with the product? What benefits have you realized? When we have a production infrastructure issue, We rely on PagerDuty to let us know. One huge benefit is the Analytics, i can easier justify my time and the time that it takes to complete an incident.

Complete incident management tool, with various integrations, all as SaaS.

What do you like best? I guess, what I like about PagerDuty is because since they are one of the first SaaS Incident Management and IT Alerting tool, they are almost integrated with any other open source and proprietary tool on the DevOps universe. You can choose your stack freely, without concerning about the alerting integrations. What do you dislike? The tool is just a bit pricey compared to the competition and in between offered plans. Organizing the shift table is somewhat ...

Enhancing day to day Ops with Pagerduty

What do you like best? Ease of use combined with the possibility to receive notifications based on personal preference. What do you dislike? No immediate downsides, obviously you need to spend some time with it to get the most out of all the different options and configuration possibilities. What problems are you solving with the product? What benefits have you realized? Unified notifications, regardless of the monitoring platform used. Faster responses because the number of ...

From a happy customer

What do you like best? It's easy to get started and great to have information about all critical incidents in one place. It's also very useful for users to be able to configure their preferred contact route: mobile app, phone, email, etc. so the systems generating alerts do not have to concern themselves with how to get in touch with people. What do you dislike? It takes a bit of time to find your way around the web console, but then that's the case with any feature-rich product. ...

An indispensable tool for the agile startup

What do you like best? PagerDuty is reliable and easy to configure. When moving fast and breaking things, we rely on PagerDuty to keep us honest, and sometimes up at night fixing our mistakes. What do you dislike? Scheduling staggered schedules for small teams took a little trial and error, but we got it working. What problems are you solving with the product? What benefits have you realized? having PagerDuty relieves developer/ops stress as we know we'll be notified of a problem ...

Pager Duty is very helpful for cisco organization for on call monitor

What do you like best? Pager Duty alert will call-automatically on-call person. It will indicate shift oncall roster time date month year. This Web-page is very easy understand. What do you dislike? I don't have any dislike in Pager Duty tool Recommendations to others considering the product: Everyone can use for monitoring purpose What problems are you solving with the product? What benefits have you realized? Pager Duty will help for Cisco Webex Organization to monitor ...

Best Solution for our Needs

What do you like best? the ease of use is the best asset of this software. This is the best standby solution we have ever used. What do you dislike? The only thing I dislike is it lacks the ability to change schedules on the app Recommendations to others considering the product: Well worth it What problems are you solving with the product? What benefits have you realized? This is the best standby solution we have used. It is well worth it.