PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Great

What do you like best? Loves that Pagerduty alerts via email, message and call. It helps us make sure we don't lose track of the alert and then re-alert it after a scheduled time again. What do you dislike? UI could have been better. Incident response integration can be improved. What problems are you solving with the product? What benefits have you realized? System Correctness. System Uptime. System Latency.

Straightforward, but essential.

What do you like best? We use pagerduty primarily for alerts for our systems. Even though it's relatively simple in it's takes, it's 100% essential for our business. What do you dislike? In a word, setup. It took a bit to get setup, which i suppose is expected, but still it took a bit. Also it didn't work one time but i'm not sure that was pagerduty's fault. Recommendations to others considering the product: Maybe get some third party help with the setup if you aren't completely ...

Very good and reliable service

What do you like best? Reliability - working years with the product, it never missed an event. Flexibility of defining schedules and escalation paths Integration - easy integration modules with almost any monitoring system out there. Good mobile app linkage What do you dislike? Pricing - we are a startup that wants 10+ engineers to be on call with some pre-defined schedule. The current pricing model gets to a high monthly cost which we therefore had to reduce the on call ...

Great tool for alerting

What do you like best? The integrations with other platforms make it extremely useful; we use it with New Relic, and also with their generic e-mail integration that allows other monitors to send alerts to a custom email address to trigger an alert. The ability to send voice alerts is very useful for us, as is the mobile app (we use it to check and update the status of an incident when there is one ongoing). What do you dislike? Sometimes alert resolutions are delayed, or alerts are ...

Pagerduty has pretty good UI

What do you like best? The pagerduty is very reliable, so far we haven't gotten paged without an actual issue or vice versa. UI is good for searching/acknowledging/etc. Also the number of integrations with pagerduty is very helpful. What do you dislike? Sometimes it is hard to search the exact pagery duty alert. Also if there is an easy way to test pagery duty alert, it will be great. Adding/removing people on pagerduty messes up the whole schedule What problems are you solving with ...

Common sense DevOps/SRE tool

What do you like best? PagerDuty allows us to connect critical metrics and uptime monitoring to a blunt instrument which wakes up our IT staff and escalates as necessary. It saves us the embarrassment of finding out about our downtime from our customers. What do you dislike? To be entirely honest, I've not found much to dislike about PagerDuty, except perhaps when it's my turn to take the after hours call. :) What problems are you solving with the product? What benefits have you ...

Great App

What do you like best? Everything we use it for is there. It's easy to configure, it has great traits like escalation policies. These can be configured on a service/team basis or on a per-user basis. They are also very transparent about their outages. What do you dislike? Nothing. It's great and I really have nothing to complain about. Recommendations to others considering the product: It's reliable and simple. What problems are you solving with the product? What benefits ...

Pagerduty Makes on call rotations easy

What do you like best? Managing on call schedules via Pagerduty, and having on call responsibility automatically following the schedule. No more people forgetting to switch the on call # to the right person! What do you dislike? Incidents automatically resolving at the end of the phone call. What problems are you solving with the product? What benefits have you realized? We are using PagerDuty to ensure all our after hour incidents are handled in a timely fashion.

Works well

What do you like best? The abilitiy to schedule multiple teams is great What do you dislike? I'd like greater visibility into the alert trends. Not sure if that's included in analytics. Recommendations to others considering the product: Lm integration is fantastic - game changer What problems are you solving with the product? What benefits have you realized? It's changed the way we do our on call - the alert now includes the common fixes used and our resolution time has ...

The best solution to trigger a panic attack

What do you like best? Schedules and over rides are simple and easy to configure as well as when, where and how the alters make it to your device, desktop or team What do you dislike? I would love to see a way to create multiple maintainance windows with the same criteria. Right now it has to be done for each day individually Recommendations to others considering the product: Great product. I am not privy to pricing, but this is a top rate solution. Best solution to trigger panic ...