PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

makes my job easier. no need to fear missing an alarm

What do you like best? 1) Being able to customize notification methods, and having multiple types of notifications. And each user can set theirs for what works best for them. 2) Peace of mind! Having an escalation policy means there's no worry about incidents going unhandled. 3) That it integrates with Slack so I can acknowledge and resolve incidents from Slack chats. This is what I end up doing 90% of the time, rather than using the web or mobile apps. What do you dislike? 1) The web ...

It does what it's meant to do

What do you like best? I like how it integrates nicely with other applications like calendar and slack. The cellphone app works great and never had an issue while paging or being paged. What do you dislike? I think the design is overall a bit uninteresting and feels a bit old. What problems are you solving with the product? What benefits have you realized? We use it for on-call rotations and paging whenever there are incidents.

I would say Guard of the Servers and Production env

What do you like best? Pager Duty Help me always to notify the critical alert on time, easy to configure with multiple level of on-call to minimize real trouble of production env What do you dislike? Yes ! I have one . Whenever I am getting PD push notification from APP (Mobile APP) I use to acknowledge the PD incident. After acknowledge also I am getting call. I think there is no use of that I acknowledge from APP, That will be good if I acknowledge from APP(Mobile APP Push ...

Good Application to Manage On Call

What do you like best? PagerDuty is an all in one solution for maintaining on call rotations. It's easy to use and configurable to your specific needs. What do you dislike? The only downside is having to be on call. Nobody likes being woken up at three in the morning because a system you are monitoring went down. What problems are you solving with the product? What benefits have you realized? Easy management of incidents within our organization and easier management of on call ...

Suits every DevOps Emergency needs

What do you like best? Pagerduty tool is really helpful for DevOps in emergency needs. It alerts everyone in all timezones with various options. What do you dislike? Nothing much to dislike. We liked all the features that Pagerduty provided What problems are you solving with the product? What benefits have you realized? We are solving our needs related to responding to IT emergencies

Great service!

What do you like best? I've been a PagerDuty user for over 7 years, across several different companies. The service is reliable, easy to integrate with 3rd party monitoring systems, and always alerts me when one of my systems has an issue. What do you dislike? I can't think of anything I dislike. Perhaps the UI could be modernized. Recommendations to others considering the product: Reliable service, works well, integrates easily. Definitely recommended. What problems are you ...

Great tool for incident management

What do you like best? 1. Easy to get support on your products and manage the support schedule 2. Incident analysis and looking back for product improvements on MTTR, MTBF etc is nice What do you dislike? The scheduling logic sometimes gets too hard to debug, esp if there are conflicts. The UI does not alert on conflicts very well What problems are you solving with the product? What benefits have you realized? Since pagerduty, it's become a single tool for support management

Reliable and robust

What do you like best? PagerDuty allows for us to effectively scale our oncall and escalation paths across many teams and schedules. It is very easy to learn and manage from an admin side. What do you dislike? Reporting and historical incident tracking interface is not the best. What problems are you solving with the product? What benefits have you realized? We provide off hours support with 10+ teams and escalations paths. We use it for automated alerting from system generated ...

Awesome Service

What do you like best? 100% uptime, user friendly, phone, PC and Tablet compatibility, reports and graphs, alerting options What do you dislike? The graphs can be confusing sometimes but otherwise it is okay. What problems are you solving with the product? What benefits have you realized? My system uptime, especially the e-Commerce websites, any downtime encountered a mail is sent to pagerduty for the latter to call our support team 24/7

Best in class incident management tool

What do you like best? It just works! PagerDuty integrates easily with every monitoring tool in our stack. While it works well out of the box, it's also highly configurable for our specific needs. What do you dislike? Some of the outbound integrations e.g. Slack could do with improvement; as could documentation of best practice usage Recommendations to others considering the product: It's worth paying extra for; significantly better than OpsGenie and VictorOps What problems are ...