PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Way Better than AlarmPoint or xMatters or whatever they go by these days.

What do you like best? Ease of use, intuitive UI, straightforward rules, and integrating it to tools already in use. What do you dislike? Not sure yet, I haven't run into any issues. Recommendations to others considering the product: Try it, and integrate it with everything you use. What problems are you solving with the product? What benefits have you realized? OnCall Rotation for a very small team. Benefits is that it does what we want it to do.

PD provides a clear escalation alerting for my department

What do you like best? I like the ability to link with or be the Google Calendar for on-call schedules. What do you dislike? In our environment, Service Now, our group doesn't have a SN assignment group. We have it PagerDuty only integrated with SN only if an assignment group is available. The downside is that updates to the ticket for PD do not update the SN Ticket associated with it. Recommendations to others considering the product: None What problems are you solving with ...

Best escalation software

What do you like best? Very easy and comprehensive integrations with various other software (Jira, ServiceNow, new Relic etc) What do you dislike? I don't think there is anything I dislike in pagerduty. It works very well since we adopted that in our company. What problems are you solving with the product? What benefits have you realized? Escalations for engineers are made easy. It's clean and works well for what we require.

Core Meltdown Monitoring on steroids

What do you like best? Whenever something happens, PagerDuty wakes us up first, even when we are not sleeping. It never fails. What do you dislike? It can destroy your night's rest in no time. What problems are you solving with the product? What benefits have you realized? Immediate Action triggering.

An efficient and effective way for us to manage our Out of Hours

What do you like best? easy alerting and management of out of hours calls What do you dislike? would love it to be able to ingest our separate out of hours mailbox What problems are you solving with the product? What benefits have you realized? reduction in downtime for business critical services across site

Pagerduty is very useful, it helps us engage my small team to co-ordinate effectively.

What do you like best? The escalation policy and scheduler are very helpful. What do you dislike? I wanted to track my activity and my team members activity in pagerduty. I couldn't find activity past 14 days. I want this information to be able to download it as csv files for other reporting purposes. What problems are you solving with the product? What benefits have you realized? Snoozing feature helps me focus on other issues and not worrying about missing something important.

Simple incident management software

What do you like best? PagerDuty provides capability for my organization to manage multiple on-call schedules with lots of flexibility. It also integrates well with several tools in our tech stack for seamless notification when problems arise. What do you dislike? When a schedule needs to be overridden, I wish there was capability to make the changes in fewer clicks. What problems are you solving with the product? What benefits have you realized? Coordinating on-call schedules and ...

Gone is the excuse "L1 missed that alert

What do you like best? Easy to configure, while maintaining the complexities of a rotating shift. What do you dislike? The app could do more. Maybe have more notifications,etc? What problems are you solving with the product? What benefits have you realized? Did away with a l1 team. Cost reduction. Decreased time for callouts

A simple product that allows everything we need

What do you like best? I like the simplicity of use. The interface is very clear. Also it offers a large feature set and I don't see any limitation. What do you dislike? To be honest I don't see any! Pager Duty meets exactly our needs! What problems are you solving with the product? What benefits have you realized? It's good to know that when one of our servers has difficulties, we'll be called so we can react quickly in order to get our instances back.

On point alerts, on multiple channels

What do you like best? I can sleep well at night, knowing that if something happens, PagerDuty will alert me and keep it going until it knows I am informed. What do you dislike? Sometimes it does not understand the digit I send during the phone call. Recommendations to others considering the product: You can rely on its escalation policy. What problems are you solving with the product? What benefits have you realized? We have multiple systems that can have downtimes or can ...