PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

It's very helpful to monitor the processes.

What do you like best? The levels and escalations policies are the best thing. It provides great flexibility. What do you dislike? If i just cut an incoming call, due to some reason, Still i keep on getting multiple calls. I think, It'd be better to re-call after a few minutes. There is also another case, when i resolve the PD, But still i get a call, and when I hit 6 to resolve the PD through call, It says "The incident is already resolved" Recommendations to others considering the ...

Excellent to use easily

What do you like best? When ever the jobs fail with in seconds i am receiving call which is awesome and giving a half an hour support for resolving the issues if we skip. What do you dislike? I dont have any dislike in using pager duty .We use pagerduty app,web site pager duty and call is very usefull with any dislike Recommendations to others considering the product: We can use this pager duty very easily and convenient in getting alerts when jobs failed if you missed the call ...

quick and elastic alerting platform

What do you like best? PagerDuty Mobile App is the very best solution for specialist on-call What do you dislike? reporting area is not so granular and efficient What problems are you solving with the product? What benefits have you realized? On my platform we need to handle quiet 1K of network devices (routers ; FWs ; etc.) and PagerDuty solve our following-the-sun infrastructyure.

Very good tool

What do you like best? Pager duty is on duty round the clock which ensures for maximum uptime of infra What do you dislike? I like the tool. There is not such thing to dislike the tool. Nice tool, must needed for services based complanies Recommendations to others considering the product: NA What problems are you solving with the product? What benefits have you realized? Infra related problems. Especially Physical servers related issues

Overall great service

What do you like best? The reliability of know that I will be alerted when something wrong is happening. What do you dislike? The UI on the App is not intuitive to know when is your next on-call Recommendations to others considering the product: Use it to keep users aware of real issues and not all alerts should be sent to pagerduty What problems are you solving with the product? What benefits have you realized? Staying on top of issues and provide quick resolutions

Director of IT

What do you like best? Its easier to set a pagerduty calender and setup alerting. What do you dislike? I wish it has better reporting and dashboard What problems are you solving with the product? What benefits have you realized? 24x7 support call

Great

What do you like best? Calling feature for alerts the capability of grouping alerts sending alerts only to specific groups What do you dislike? changing schedules becomes a bit too hard sometimes What problems are you solving with the product? What benefits have you realized? production issues, impacts and outages

The Industry Standard for Alert & Incident Management

What do you like best? Pager Duty is extremely reliable and has tons of integrations with the top alerting systems - plus you can easily make your own What do you dislike? Pager Duty can get a little pricey. Could be an issue for small companies / startups. Recommendations to others considering the product: It matters ALOT to have a reliable alerting platform. Don't go for cheapest when you are looking to setup escalations and incident management. It is also really helpful to have ...

Easy to use and the mobile app is very helpful

What do you like best? We hae used a lot of tools to have "on-call" needs address and pagerduty makes it very easy. We utilize the email address service for job failures, the Webhooks for monitoring tools,etc.. Having an app makes it very useful for people that have trouble getting a cell signal but still have wifi so we are never out of touch of a support person. What do you dislike? would like it to be a little easier to delete a configuration, if it has services tied to it etc, you ...

Does the Job

What do you like best? PagerDuty is great in that it can override system settings (if you allow it to), so you can page someone even if they have DND turned on or have their phone on silent. Also, PagerDuty's API documentation is good. It's quite extensive and offers testing functionality. This lowers the barrier of working with it as you can test the endpoints directly from their site and understand how it works before actually implementing it yourself. What do you dislike? The UI ...