PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Good Product, but has some kinks

What do you like best? Highly available, very loud alerting system that gets me to managing alerts faster. I also use both desktop and mobile platforms and they work pretty seamlessly. What do you dislike? Trying to understand which team are the alert pertaining to. Also, it is very difficult to determine who is on call next w.r.t. to my team - I usually have to click around 5 or so pages before I find the schedule listed. This is because (as an IC) I am only on one schedule, so it ...

Merch IT pager duty

What do you like best? The ease of use, we use pager duty for all of our on call support rotations. The mobile app is useful as well, we can acknowledge alerts with ease without having to log on to our laptops. What do you dislike? We have not come across any downsides of using pager duty yet. What problems are you solving with the product? What benefits have you realized? One benefit that comes to mind is that we can quickly see how many alerts were triggered for a given time ...

Worked on very brief short period, I like the way pg integrates and how real time it is

What do you like best? It's integration with 3rd parties Real time alarms What do you dislike? User interface is the part where I feel it requires some modifications, maybe ux can help What problems are you solving with the product? What benefits have you realized? Wanted to have a common platform through which I can have alarms on real time basis so that I don't have to manage multiple sources from which I am getting alarm

Respond to alerts raised in public cloud

What do you like best? Reliability and quick response of service, What do you dislike? Need to see correlation of alerts in a time window What problems are you solving with the product? What benefits have you realized? Respond to the alerts quickly from anywhere in North America.

Never miss a page

What do you like best? I love the fact that it easily integrates with other 3rd party solution. If your solution is not yet in PD, just use emails. Setup escalations properly and you won't have to figure things out when production is broken. What do you dislike? Managing page storm is sometimes difficult (like a DC goes down) when too many pages hit the pager at the same time. What problems are you solving with the product? What benefits have you realized? Managing escalation ...

Setup and don't worry about it

What do you like best? * Very intuitive user interface and flexibility of functionality * Customer Support is very responsive What do you dislike? None yet. I am very happy with the product and don't have anything to really compare it to. What problems are you solving with the product? What benefits have you realized? Global IT Operations - it's helped us keep the lights on for our VERY demanding clients.

Make on call notification easy

What do you like best? Having a reliable on call notification system. No more having to watch the phone/email on nights and weekends for outages. Having options for phone call and or text messages for alerting. What do you dislike? Sometimes alarms repeat and are hard to reset. Recommendations to others considering the product: Utilize the scheduling and calendar features. Easy to implement. What problems are you solving with the product? What benefits have you realized? ...

The best tool for IT alerting and notifications

What do you like best? - a lot of notification methods - flexible notification rules configuration - easy to use phone app, compatible to use with multiple accounts in the same time - flexible schedule and escalation policies configuration - a lot of integrations ready to use - automatic events grouping - great pricing model What do you dislike? - sometimes you can get a calls and SMS messages about already resolved incidents (very rare) What problems are you ...

Pagerduty is the Cadillac of Incident notifications

What do you like best? The API! We were able to set up web hooks quick. What do you dislike? The price - we need it to be a Toyota and it ends up costing a ferrari Recommendations to others considering the product: Truly look at the budget first. What problems are you solving with the product? What benefits have you realized? data retention for price comparable to S3.

Great tool for managing On Call Duties

What do you like best? That I can schedule my team for on-call rotation and we can easily substitute or swap schedules as need be. I like that there are various levels of events and you can have PagerDuty contact you in different ways depending on the urgency of the event. What do you dislike? The scheduler isn't as friendly as I'd like, but I don't have a better suggestion at the moment. Recommendations to others considering the product: In the past we used Google Voice to manage ...