PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Works as advertised

What do you like best? I have been using PagerDuty since 2011. All this time the service works without problems. What do you dislike? The only thing that comes to mind is that the cost could be a bit lower What problems are you solving with the product? What benefits have you realized? Early alerting regarding the availability of our service.

good reliable service

What do you like best? I can always count on pager duty to wake me up in the middle of the night. The fact that there are a ton of options for how you wish to be notified e.g. via text, call, app, etc. makes it very flexible for each user to cater to their needs What do you dislike? I dont like being paged at night but hey thats the name of the game when you're on call for services that require uptime to be 24/7/365. I would like to see more options on snooze time, maybe a field you ...

The fast, reliable service but still cannot use reporting

What do you like best? The reliability of the service, ability to split alerts by severity, postmortems look promising What do you dislike? We still cannot start using pagerduty's reporting, probably some quickguades/insights will help. What problems are you solving with the product? What benefits have you realized? It's used for delivering incidents to oncall persons, scheduling, Pagerduty is used by each team that has services in production.

Organizing your on-call groups

What do you like best? Being able to create delegate to teams the ability to create their own on-call schedule and decide how elaborate they want to make it. What do you dislike? Dealing with billing, licensing, and maintenance renewals. Recommendations to others considering the product: Determine your licensing and maintenance renewal criteria before purchasing. This is an easy application to administrate and use to gather statistics from on-call groups with. What problems are ...

PagerDuty notification

What do you like best? Excellent tool for notification during any issue/outage What do you dislike? When I'm been paged and most of the time, while it check the INC it would have resolved. Recommendations to others considering the product: YES What problems are you solving with the product? What benefits have you realized? Host disconnection/P1 /P2/P3 issues

Effective and thorough for On Call rotations

What do you like best? Customizable functions to notify right away, Immediately the users, about an incident or a high priority event. Nothing beats their system. Reliable and highly customizable. What do you dislike? There are no "mild" incidents, either you get notified that the world is about to end or you don't. Nothing in between. Recommendations to others considering the product: You should be able to integrate with ETL loads and introduce capabilities to read logs. What ...

No-one likes being woken up by things broken, and Pagerduty helps

What do you like best? It's easy to setup your schedules so it doesn't wake you at 3am. What do you dislike? Often silencing things in pagerduty doesn't silence them on the alerting software. What problems are you solving with the product? What benefits have you realized? I'm not really solving problems with pagerduty as much as being informed of them.

Fantastic feature set and reliable performance - everything you would want in a service like this.

What do you like best? The extensive integrations make this service fit easily into our infrastructure. It has been extremely reliable, which is essential for our time-critical operations. What do you dislike? The scheduling window is a little tedious to work with if you have multiple schedules. Recommendations to others considering the product: Don't hesitate to dive in! This application can function just with the basics, but it has lots of extra tools and integrations that can ...

Good services

What do you like best? Efficiency and have your incidents resolved soon What do you dislike? Sometimes the problems with the mobile application bugs What problems are you solving with the product? What benefits have you realized? Servers alerts, datacenters incidents, jira integrations

Always ready with PagerDuty

What do you like best? The volume overwrite setting is the best for me. What do you dislike? When browsing schedules, it is hard to find a specific one. What problems are you solving with the product? What benefits have you realized? Critical issues such as servers going down or services not responding.