PagerDuty Reviews in June 2026: User Ratings, Pros & Cons

Works as advertised. Always.

What do you like best? We use PagerDuty to manage both Support and Operations notifications, and have integrations with both. I was not involved in the initial setup, but have made several changes recently to schedules and all were straightforward. The multiple layers and escalation paths (for example, third layer can be an upper management mailing list if needed) are rarely used but have been a lifesaver when the person on-call did not immediately acknowledge an incident. Pages are ...

Easy to use and reliable

What do you like best? I like how easy it is to create on-call schedules that fit our needs, and also the ability to generate alerts by sending an email to a specific address. What do you dislike? I can't think of anything I dislike about it. In the past, there were a few key features missing from the mobile app that were only available on the website, but they have added those features to the app in the last few years. What problems are you solving with the product? What benefits ...

Monitor all of our software deployments

PagerDuty at Climate

What do you like best? We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts logged into the same device is great. We share a device for on-call rotation, so this is a great convenience. What do you dislike? The web interface is a little clunky. It is hard to find things sometimes, especially from an admin perspective. We also really do not like ...

Reliable

What do you like best? How fast you can notify my users on multiple channels What do you dislike? Schedules and teams are a PITA to setup. What problems are you solving with the product? What benefits have you realized? Critical events are always notified to my users. And the scaling policy is great.

Call me when you`ll got problem!

What do you like best? I have found Pager Duty is very useful. It’s a great WebOps service. The IpOps and DevOps team is very helpful. I have liked the Pager Duty on call schedule, notification, escalation. The contact system of this page is also very supportive. It has many unique feature. It’s also very easy to install and it does not require a lot of time to install. So the user don’t have to wait a long time. They can start it easily. I really liked it. I believe one day it will be ...

Hassle-free and complete

What do you like best? That the configuration is easy and streamlined for on-call. What do you dislike? That there aren't multiple routes so having multiple levels os escalation is kind of hard. Every account should have the option to ring multiple people in order, not together because that's not really helpful and getting an additional account to build our escalation hierarchy doesn't justify the already expensive price. Recommendations to others considering the product: Go for ...

Pager Duty does well at one critical thing

What do you like best? PagerDuty makes it simple to gather alerts from many different sources and notify the people who can take care of the problem. The web interface is clean and easy to figure out. The mobile app works well, and allows me to acknowledge alerts straight from my phone. What do you dislike? I've had a hard time coming up with a downside with how I use PagerDuty. I have setup a couple of groups that need to get alerts. I can setup an override in case someone else needs ...

Alerting (with out spam)

What do you like best? redundant alerts and playbooks. good interface with mobile integration Integration with slack and others What do you dislike? nothing at this time if I have something will notify What problems are you solving with the product? What benefits have you realized? realtime alerts, avoiding email spam

Dependable and efficient

What do you like best? Pagerduty allows us to manage our security and support incidents 24 hours a day so that we can reply ASAP. Their integrations are valuable as well. What do you dislike? I do not dislike anything about pager duty. What problems are you solving with the product? What benefits have you realized? Quick reply to critical issues, both internal and external.