Outreach Reviews in June 2026: User Ratings, Pros & Cons

Effective tool for MQL conversions

What do you like best? Strategically automate call and email follow up sequences for campaign leads. SDRs can convert Marketing Qualified Leads faster, accelerating the pipeline. What do you dislike? Cannot add leads to Outreach from a Salesforce campaign or report -- Outreach requires leads to be added from Salesforce Lead Views which is very inefficient. The email builder offers limited customization to text and formatting. Unable to easily assign another user as the sender of an ...

Absolute Time Saver!

What do you like best? The ability to build sequences which takes away the thought and time consumption of where you at with any given client, at any point. Simply sign on, be told what you need to do, and be able to do it quickly and efficiently. Of course, you need to set up the sequences and place the correct clients in the correct sequences. Even better is that Brainsell has built an integration to Sugar Sell, which relays information from Outreach to Sugar and Sugar to Outreach. ...

Outreach is great, until it doesn't work.

What do you like best? I like that it has upcoming tasks. I know each day when I have a call coming up or what step I am in for a prospect. The email aspect is great. It sends out exactly when I want it to, or if I click on it, it's easier to send. Very user friendly. The texting aspect is great. I love being able to text prospects back if I get their voicemail and they send a text back while driving. It opened more opportunities for me. What do you dislike? Outreach works fine, ...

Outreach is the wave

What do you like best? Outreach makes organizing your outreach very easy. It's as simple as loading your prospects up into a built in cadence and just following the steps it tells you to. Great features that include automation too! What do you dislike? In the beginning it takes a while to build out. What I mean is, today you have a process, so to move that process into outreach and start adding people in day by day, it'll take a bit to have fully moved to outreach for your process. ...

Outreach review

What do you like best? the ability to track my leads and contacts and reach out appropriately What do you dislike? hard to see my leads sometimes and understand where they are in the flow of sequences Recommendations to others considering the product: no What problems are you solving with the product? What benefits have you realized? The ability to call my leads and contacts with ease, really helps me to track prospects and stay on top them.

Great Product

What do you like best? Outreach is a hub that has all our contacts in one place and can manage our communications to our customers. Love that the process and support in outreach is top notch and they are always there to help you. What do you dislike? I dislike that there is no phone app. I feel with a bunch of our outside reps traveling it would make there work flow so much easier. What problems are you solving with the product? What benefits have you realized? We have ...

Best-in-Class for Sales Acceleration/Enablement

What do you like best? It's the most robust platform on the market, and they're constantly pushing the envelope with new features and ideas. Call, email, text, social all in a single platform. What do you dislike? Being the most robust means it will take significant upfront work to implement, customize, integrate and train on. It took us over a month to get things set up and get the team live. And from there it took another few weeks before the team felt "self-sufficient". Make sure ...

Extremely useful tool, that optimizes processes

What do you like best? I like that calls and emails immediately pop into salesforce. I like that if an email is opened several times then a task is created to call someone. Sequences are an incredible way to stay organized. What do you dislike? I wish we could record and log calls that come fro inbound/warm leads differently because our connect rates are skewed when we follow up with an inbound lead and get them on the phone. What problems are you solving with the product? What ...

Outreach Review

What do you like best? Easy to prospect, send emails and keep tasks automated when reaching out to new or existing customers. What do you dislike? Not having an ability to have an app on my smartphone. This would make things a lot easier. Recommendations to others considering the product: Highly recommend, this is one of the easiest CRM's i've used and makes my work much more efficient. What problems are you solving with the product? What benefits have you realized? ...

Great tool

What do you like best? easy to use, dialer is great, sequences are awesome, integrations are awesome, etc. What do you dislike? no conversation intelligence software built in, no "live listening" built in Recommendations to others considering the product: do it! much better than salesloft What problems are you solving with the product? What benefits have you realized? all of our SDR-related tasks/outreach is done through Outreach