Outreach Reviews in June 2026: User Ratings, Pros & Cons

Close more deals

What do you like best? I think this ensures rep follow up on marketing leads and helps them prospect in a tactical and efficient manner. What do you dislike? I dont like some of the filtering capabilities on fields. What problems are you solving with the product? What benefits have you realized? Rep follow up, time to touch, efficient sequencing.

All around great tool

What do you like best? Lots of customization in managing your pipeline the way you'd like. Gives helpful recommendations for those that are newer, but maintains the ability for each user to have freedom to organize things their own way. What do you dislike? If I were to have a criticism or suggestion, a more seamless integration with Salesforce CRM would assist with duplicate lead data, although that could easily be a salesforce issue rather than outreach. All things considered, ...

Simple UI/UX that makes tracking communications easy

What do you like best? The Integration with G Suite enables me to spend more time focus on my customers and not on managing my messaging and calendar. I love the reporting and analytics that Outreach offers. As the Admin, the SSO configuration is well implemented. The Granularity of roles is also good from an administrative perspective. What do you dislike? The documentation from the Outreach's KB does not use Use Case driven examples. That would reduce the time to set up and ...

Best Sales Engagement Software

What do you like best? The advanced functionality. You can do more with Outreach than any other sales engagement platform. What do you dislike? Sometimes LinkedIn and Outreach disconnect from each other. What problems are you solving with the product? What benefits have you realized? For automating the repetitive parts of sales development. More activity with the same great quality.

Very useful

What do you like best? I like the ability to upload large lists of contacts via SalesForce and then easily set those leads up in sequences that I can track with an abundance of analytics. What do you dislike? The functionality and UX of Outreach are both top notch, but the software can be a little buggy. What problems are you solving with the product? What benefits have you realized? Reaching large numbers of leads quickly and easily

Outreach

What do you like best? The ability to organize tasks, sequences, and connect with customers on Outreach is fantastic. I have never used a system to communicate with clients that optimized my workflows and productivity to this magnitude. What do you dislike? I have only been using Outreach for a little bit over a month, so I might be using certain features incorrectly. For example, sometimes I make my calls directly through the phone feature and it doesn't always display the name for ...

Great tool for sales teams of all sizes

What do you like best? I love the automated cadence feature that allows you to come close to removing all admin work as a sales person and focus on the skill aspect of the jobs which is customer interactions. All aspects are data oriented so you can compete against teammates or yourself. What do you dislike? I dislike the glitches that happen frequently. It is tough as an admin to consistently reach out to their support team when one of my hundred plus sales members are having ...

Best app

What do you like best? Best app,many integration , great ui and ux What do you dislike? Connection api, doesn't connect to our call system Recommendations to others considering the product: great UI, automation engine, 1 hub, many integrations What problems are you solving with the product? What benefits have you realized? Visualization, streamlined , automation, visualization We would like to automate the contact with pre and post customers & users - notification ...

Almost Perfect

What do you like best? The ability to create triggers and add prospects to sequences and update fields based on field updates is a huge help. It is great to be able for our sales reps to set a sequence of calls and emails and be able to manage hundreds of prospects, whereas, without Outreach, this was impossible at such a scale What do you dislike? The inability to accommodate dependent picklists from SFDC is a huge miss. Most companies want to have required information if they ...

Super Helpful!

What do you like best? the organization of all of my tasks between emails and calls! What do you dislike? There's nothing I dislike about Outreach! What problems are you solving with the product? What benefits have you realized? organization and strategic targeting for my marketing qualified leads.