Outreach Reviews in June 2026: User Ratings, Pros & Cons

Easy email campaigns and sequences!!!

What do you like best? The ability to set up all my sales sequences and link them to my Gmail email account. Outreach takes a lot of the manual processes out of emailing clients and helps me stay on top of my daily tasks. I like how easy it is to login with OKTA and see everything from one screen. What do you dislike? Too many templates in my organization...I would be great if my sales org would streamline templates with our marketing team to create a formal sales processes. What ...

Outreach allows the sales dev team to be more effective.

What do you like best? Outreach makes it easy to manage tasks and ensure prospects get followed up with in a timely manner. Its an excellent tool for sales development teams, enabling reps to be more effective in managing a multi-touch strategy. What do you dislike? Outreach could have better reporting and analytics capabilities. Providing more clear results on high performing sequences and ranking them based on success. What problems are you solving with the product? What ...

Reach your contacts at scale

What do you like best? Outreach helps me reach out to my contacts at scale, allowing me to schedule emails, organize communication that needs to go out in different styles and sequencing ways. It allows me to track my client activity, understand my own activity and following up with the help of insights and metrics from the account. What do you dislike? Unless contacts are already in the system, I have to go and manually search and add all of them which takes more of my time than ...

Powerful tool with a great feature set

What do you like best? Outreach makes marketing and cold-emailing very simple. Creating not just a simple email drip campaign, but one that also incorporates call tasks and other 'generic' tasks as well is very helpful for maintaining an efficient and effective workflow. The 'Outreach Everywhere' Chrome extension makes it easier to keep track of prospects from the other platforms you contact them from, like Gmail and SalesForce, while their Gmail bar is very useful for sequencing ...

Pretty Solid

What do you like best? Obviously how easy it makes outreach (haha) cadences and sequences are incredible with Outreach! And in a perfect world, it would always work. What do you dislike? Outreach can be super buggy at times (still sending emails/creating call tasks when prospects have been finished from sequences). Also, my team has noticed that the call connectivity is super poor and prospects have a hard time hearing us. What problems are you solving with the product? What ...

I use Outreach daily

What do you like best? How much flexibility you have to utilize personalization at scale with Snippets & custom fields What do you dislike? How unstable the platform feels at times What problems are you solving with the product? What benefits have you realized? It's very easy to organize prospecting tasks into sequences, and share insight on most effective messaging & sequences

The best prospecting tool you can buy

What do you like best? Having tasks lined up for biz dev agents makes it easy for everyone to know what they're supposed to do, when they're supposed to do it, and the context around that potential customer. What do you dislike? The voice component is not extremely intuitive or reliable. What problems are you solving with the product? What benefits have you realized? Our entire biz dev department relies on Outreach to stay on top of prospects and potential leads. We've ...

Outreach - your best/worst friend

What do you like best? I love everything about Outreach- but it’s sequencing is unlike anything else out there. What do you dislike? The learning curve is incredibly high. Once you get used to it, it’s worth it. Recommendations to others considering the product: If you can get a team to help you, do. Outreach is tough, but an incredible tool. What problems are you solving with the product? What benefits have you realized? I no longer have to manually send 10+ emails ...

If you are in sales and you do not have Outreach... you are totally missing out.

What do you like best? Massive gains in productivity when used properly to its full extent. What do you dislike? I wish I could perform salesforce actions in Outreach so I don't even have to deal with salesforce -- But not sure that something like that would even be possible. What problems are you solving with the product? What benefits have you realized? Keeping track of all of my accounts and leads.

Easy automation

What do you like best? Allows us to scale communication with customers. What do you dislike? Lack of customizability of the automation flow. Flow stops if someone responds. What problems are you solving with the product? What benefits have you realized? We have lots of customers to get in touch with — Outreach allows us to make first contact more quickly.