Outreach Reviews in June 2026: User Ratings, Pros & Cons

A platform to make operations efficient

PROS & CONS What are the best aspects of this product? My ultimate gain from Outreach is being able to reach my targeted audience effectively and with the proper message. I also adore Outreach's very appealing template designs and robust sequencing which I can easily share to the entire team. What aspects are problematic or could work better? I consistently have disappointing encounters with Outreach's customer support representatives. It would take an average of two days before you ...

Great tool for automating messaging and building prospects lists

What do you like best? Integration with Salkesforce, Flexibility to import csv data lists. Tracking the performance of the sequences I use. What do you dislike? Tracking the rate of opening of templates would be great as well What problems are you solving with the product? What benefits have you realized? Wining time in my day to day activity, automating a process that does not require that much energy

Overcomplicated mess

What do you like best? Outreach has a ton of features and can do a lot of different things for your day to day sales. What do you dislike? Everything is made harder than it needs to be. It doesn't speak cleanly with salesforce accounts, only leads and contacts. Nothing is easy!! There are no simple 1 click solutions, everything you do is multiple steps. Constant errors and bugs. Emails will get stuck with no option to move them forward. Recommendations to others considering the ...

Organizing your outbound and making it easy

What do you like best? I love how Outreach allows me to categorize and target specific prospects by organizing tasks and sequences for easier outreach. Also, it's connectivity to Salesforce is crucial. What do you dislike? Making future tasks link with Google Cal What problems are you solving with the product? What benefits have you realized? I'm solving my outbound efforts by having one CRM tool that helps me track my progress.

User Friendly Sales Tool

What do you like best? I love that Outreach is so easy to use. As a busy BDR, I don't always have time to go through and check which prospects I sent specific content to. What do you dislike? I don't dislike anything about the Outreach Prospecting Tool. Recommendations to others considering the product: Outreach has the based cadences set for a Sales Prospecting Tool. What problems are you solving with the product? What benefits have you realized? I can put prospects ...

Solid email tool, decent phone one

What do you like best? Email capabilities are well done and user friendly What do you dislike? Phone capabilities are limited and need some work What problems are you solving with the product? What benefits have you realized? Allowing more contacts to each lead I reach out to

Powerful sales tool

What do you like best? I've used Outreach for a few years now, and it's great in terms of being able to automate your sales outreach, but do so in a more personalized way. It's nice being able to have a number of different templates within a single step, so that I don't have to create a number of different sequences. What do you dislike? There are nuances that have been frustrating. For example, there have been API outages that don't allow you to send. Sometimes I can't push an ...

Good prospection tool that works !

What do you like best? Easy import of your contact into the system, user friendly interface & effective tracking of leads behavior What do you dislike? The way tasks are set could be more optimized - setting new hours to calls for example when prospect don't answer Recommendations to others considering the product: Efficient software that works ! What problems are you solving with the product? What benefits have you realized? Solving which prospect pay attention to ...

Slow connectivity with Salesforce, spastic interface, and not user-friendly.

What do you like best? Taking notes in outreach for easy personalization in calls/emails. What do you dislike? User-interface, slow connectivity with Salesforce, over-complication of the sales process, far too many functionalities that 95% of the team doesn't bother to use and an overwhelming amount of notifications/actions popping up on the homepage. What problems are you solving with the product? What benefits have you realized? Sales process. Nothing significant that the ...

Not great but not terrible

What do you like best? I'm not responsible for making my own sequences, so I can't really speak to how easy it is to make sequences. From what I understand, it's pretty simple, but if you're going for the "spray and pray" method, it can be pretty complicated to code a sequence by persona and change the content of emails based on that. I mainly use it for cold calls and I would say it's pretty easy to learn and use on a daily basis. It's not the best, but the UI makes it super easy. ...