Outreach Reviews in June 2026: User Ratings, Pros & Cons

Good solution, easy to use in all ways, but the reporting could be a lot better

What do you like best? The simplicity of sequence creation and content collaboration. I also really like the chrome extension to help me make calls when I'm inside Salesforce or other systems a like. What do you dislike? reporting on specific things is very hard to do. The reporting feature, in general, doesn't provide much insight. Recommendations to others considering the product: I think it's pretty obvious that there are two solutions you should consider when looking ...

Great tool

What do you like best? Sequences are easy to build out / replicate / share amongst our team(s), the dialer is generally pretty reliable, task management is simple, syncing up prospects to/from Salesforce is simple, etc. What do you dislike? Takes a pretty long time to hear back from their support team regarding any specific inquiries... What problems are you solving with the product? What benefits have you realized? Our SDRs live inside of Outreach... ...

Outreach for prospecting at scale

What do you like best? I LOVE the templates, sequences and snippets in our gmail. Also, that I can tag each contact/account in order to segment prospects later according to their tag. What do you dislike? There is zero support except for an email. Typically email support gets back to me with additional questions that have nothing to do with my clearly stated issue in the first place and it's about 24-48 hour back and forth response time. F for fail in the support category. What ...

Intuitive but needs work

What do you like best? Love that you can personalize prospect profile layout, customize sequences, and enter all relevant data for each prospect. Also really appreciate how many reports you can pull to keep track of how many calls are being made, how many emails, connect rate, reply rate, etc. What do you dislike? Outreach has burned many many bridges for me with prospects due to the system being so buggy and dropping my calls! It can be deeply infuriating and difficult because the ...

Amazing sales automation platform

PROS & CONS What are the best aspects of this product? Outreach is unique with its comprehensive sequencing features that enable us to strategize differently on customers according to their levels of interest. Sharing these sequences are doable with a few clicks, and on top of this th platform can be integrated with Salesforce. In all, business is proving to be much better with Outreach. What aspects are problematic or could work better? We hope its customer support team would treat ...

Outreach: Organization and Sales

What do you like best? I really enjoy that Outreach helps me to keep my sales cycle and timelines put together in an organized fashion. No matter what your product or service is, it's helpful when making a conscious and strategic effort in reaching out for sales. The fact that it integrates with our SalesForce CRM is great as well because it's seamless and quick and will log all activity under both platforms. Further, I especially enjoy the feature with emails. What this feature ...

Best mail tracking app

What do you like best? How versatile it is, and the integrations between my other systems. The templates for meetings, email tracking, and engagement tracker are key to my sales process now. Also running sequences is huge for drip marketing. What do you dislike? Hard to track the same lead, if it is in a different sequence (Especially if I don't own that sequence) sometimes the lead can get lost. Also would be awesome to download the previous sequence history when moving a lead to ...

The best Sales Engagement Tool in town

What do you like best? Seamless Integrations with multiple third-party tools like Zoominfo, Salesforce, etc. Ability to track email opens, clicks, etc. It even tells you how many times a prospect has viewed the email. Awesome integration with LinkedIn, which allows you to connect from within the platform. The tool is unbelievably fantastic. If we get an out of office reply, it tracks that date as well and pauses the sequence. When setting up cadences, it shows you a real-time ...

Limitless advantages

PROS & CONS What are the best aspects of this product? I got to use Outreach only through a free trial but since then, I've been considering introducing it to my organization. It syncs smoothly with our database and other platforms we use such as Salesforce which can enhance Outreach's functions. Data management is also very organized and searching through the database is made very easy. It also serves as a communication channel which could improve coordination within the team. What ...

Outreach makes helps me be productive

What do you like best? I love that it keeps me organized and on task. I can personalize messages, but it helps me keep my contacts straight and ensures I don't forget my follow up. It's efficient - I can go through my tasks quickly and keeps my focus. What do you dislike? The features that make Outreach so valuable and easy to use aren't always apparent. Snippets vs templates, call triggers, etc. I feel like aren't really shown during training for new hires. I know that is on the ...