Otter.ai Reviews in May 2025: User Ratings, Pros & Cons

I cancelled my service and they went…

I cancelled my service and they went ahead and billed me weeks later anyway. Ignored my support emails. No one to call. Can’t log in because I don’t have any account anymore. If you do cancel with these guys, be sure to take screen shots of the cancellation, and call your credit card company to block the account so they can’t hit your card anymore. It seems like a reputable company, but their billing process and support is unacceptable. Be very careful if you choose to share your CC info ...

Thieves

Thieves. I had to upgrade to business level service and thought I'd be charged about $220. They charged me $750 for "three seats" even though my profile says explicitly I'm a single user and I had never seen anything about "seats." Inexplicable. I've twice, maybe three times, contacted their so-called customer service and have gotten nothing but an automated reply confirmation email. Evidently, it doesn't have customer service. If I don't hear from them, I'll cancel my service and ask the ...

BEWARE scandal: you will never be able to cancel your subscription.

Terrible company - absolutely scandalous - do not use. I upgraded to business, and now it's impossible to delete my account - it's been two months, and they keep sending me to unhelpful pages or not answering my emails. The option to cancel isn't there - it's an absolute scam.

"EXCEPTIONAL TOOL, greatest use of AI technology I have personally seen"

What do you like best about Otter.ai? It has significantly increased my productivity considering the fact that it has cut down my note taking time in workshops and meetings. It has allowed me to be able to actively listen more often, i have recommended it to all my peers.

"EXCEPTIONAL TOOL, greatest use of AI technology I have personally seen"

What do you like best about Otter.ai? It has significantly increased my productivity considering the fact that it has cut down my note taking time in workshops and meetings. It has allowed me to be able to actively listen more often, i have recommended it to all my peers.

"Otter is easy to use and affective"

What do you like best about Otter.ai? What I love most about Otter.ai is how spot-on and quick it is with transcriptions. I can actually pay attention during meetings instead of trying to write everything down. And the real-time transcription? That's just awesome. Plus, finding old notes is a breeze. It's seriously made my life way easier.

"Summary of treatment reports"

What do you like best about Otter.ai? Otter.ai offers a very simple and clear user interface in its mobile app. I like to dictate my treatment reports right after an appointment, when clinical findings are still freshly present in my mind. This helps to write far better clinical notes, and it is already in a written form available. A real time saver.

"It works well"

What do you like best about Otter.ai? I find Otter.ai nearly always gets the transcription right, without much correction. What do you dislike about Otter.ai?

"It works well"

What do you like best about Otter.ai? I find Otter.ai nearly always gets the transcription right, without much correction. What do you dislike about Otter.ai?

"Good tool to speed up the transcription process"

What do you like best about Otter.ai? It takes out a large amount of the time it would take to transcribe manually. Although it's not 100% accurate, I think it gives the general structure of the interview quite well.