Oracle Field Service Cloud Reviews in May 2025: User Ratings, Pros & Cons

"Works great"

What do you like best about Oracle Field Service Cloud? Easiness to use is amazing. Also the number of tasks that can be performed is a lot What do you dislike about Oracle Field Service Cloud? The number of icons you have to click on before you can get to the actual task What problems is Oracle Field Service Cloud solving and how is that benefiting you? From Clocking in and clocking out, almost everything is performed there

"Contact Center Team Lead"

What do you like best about Oracle Field Service Cloud? Able to customize to your business needs. Easy to use routing. Communicates well with the mobile and the service system. What do you dislike about Oracle Field Service Cloud? Some things are very manual and would like to have a quick solution for some manual processes. Ex locking routed time windows all at once. What problems is Oracle Field Service Cloud solving and how is that benefiting you? We use to utilize ups software outside of ...

"Oracle field service"

What do you like best about Oracle Field Service Cloud? the ease of use and customer support is great What do you dislike about Oracle Field Service Cloud? so far nothing to dislike using this program Recommendations to others considering Oracle Field Service Cloud: It's a great product What problems is Oracle Field Service Cloud solving and how is that benefiting you? The customer aspects of the program help in getting out the appointment times

"Approved our calls! "

What do you like best about Oracle Field Service Cloud? When we started road side service for big rigs this really helped. Made us efficient and prepared and it was easier to manage dispatch. What do you dislike about Oracle Field Service Cloud? It was a little kinky. We had some issues. But alot of if was miscommunication. Recommendations to others considering Oracle Field Service Cloud: Ask questions. What problems is Oracle Field Service Cloud solving and how is that benefiting you? The ...

"Does What You'd Expect"

What do you like best about Oracle Field Service Cloud? Easy to navigate, easy to log information through, easy to send requests through. What do you dislike about Oracle Field Service Cloud? Notifications should be linked to phone number as well. What problems is Oracle Field Service Cloud solving and how is that benefiting you? It is a commitment system for employees to log info and request time off. It takes away the need for more manual systems.

"Simple, but not for every type of implementation"

What do you like best about Oracle Field Service Cloud? The development on it is fairly simple and it is able to integrate with other systems What do you dislike about Oracle Field Service Cloud? the UI for our application seems clunky, slow, and doesn't use resources well. Recommendations to others considering Oracle Field Service Cloud: NA What problems is Oracle Field Service Cloud solving and how is that benefiting you? It is being used in order to document customer complaints using ...

"Low-cost system allows you to keep track of employee activity to reduce costs"

What do you like best about Oracle Field Service Cloud? This program allows you to increase efficiency and reduce costs by keeping track of employee and customer activity that allows you to solve business problems and improve organization. What do you dislike about Oracle Field Service Cloud? There are virtually no downsides of using oracle, other than the accuracy is 98% What problems is Oracle Field Service Cloud solving and how is that benefiting you? Oracle Field Service Cloud allows us ...

"Oracle"

What do you like best about Oracle Field Service Cloud? I like how simple it is to use. Easy for customers too. I liked switching the little icons to make it personal to use. What do you dislike about Oracle Field Service Cloud? When you have to log in a million times or it was down was the worst. What problems is Oracle Field Service Cloud solving and how is that benefiting you? We used to use that for emails here and the benefits were greater than just using regular email. I wish we were ...

"Great technology "

What do you like best about Oracle Field Service Cloud? The great thing about oracle is the ease of access due to updated software changes What do you dislike about Oracle Field Service Cloud? There’s really nothing to dislike, this system is s easy to use What problems is Oracle Field Service Cloud solving and how is that benefiting you? Able to troubleshoot customer issues with ease, get answers to questions without having to reach out for additional assistance

"Oracle Field Service Cloud Review"

What do you like best about Oracle Field Service Cloud? My favorite feature of Oracle Field Service Cloud is that I can use it on the go and access it whenever I need to. It’s very convenient. What do you dislike about Oracle Field Service Cloud? The only feature that I dislike about Oracle Field Sevice Cloud is that sometimes storing data can be troublesome. Recommendations to others considering Oracle Field Service Cloud: Try this product and see great results. What problems is Oracle ...