OnBase Reviews in September 2026: User Ratings, Pros & Cons

"OnBase - A Framework for Building Robust Solutions"

What do you like best about OnBase? OnBase has many useful out-of-the-box tools or features that provide a framework for solutions targeting many industries. I believe the module or tool that stands out the most is OnBase Workflow. It has many configuration options that can be leveraged to solve a business problem of any scale, whether an approval process for approving time off or a much more integrated workflow with another line of business application such as an ERP or an EHR.

"OnBase (Cloud and OnPrem)"

What do you like best about OnBase? OnBase is an overall GREAT software application! The capabilities available in Workflow and Workview are incredible for automating manual processes !!

"The Swiss Army Knife of Content Management Systems"

What do you like best about OnBase? The versatility. OnBase is a highly-configurable content & process management solution that can fit into nearly any enterprise ecosystem. The content management core is robust, and the array of additional tools and modules offered build on top of it in such a way that it can fit almost any business process need imaginable.

"Flexible ECM platform for Insurance Industry needs"

What do you like best about OnBase? OnBase platform is very flexible for implementing complex Insurance solutions. It helped to implement the scanning and document ingestion needs. It also helped to implement secure document management needs. OnBase facilitated the document distribution needs.

"I was the project manager at implementation and am now a key decision maker for the software uses."

What do you like best about OnBase? OnBase provides a single point of access for documents within the organization and is a launch point for workflow management related to documents.

"OnBase continues to grow with additional business solutions - 11 years and going strong!"

What do you like best about OnBase? OnBase is a toolbox that is built to the customer's needs. We have added many tools through the years and have developed many business solutions that helped automate processes. The ability for business users find documents with self-service is a MUST. Community support is available to reach out to other customers and Hyland associates when a solution or issue is needed.

"OnBase continues to grow with additional business solutions - 11 years and going strong!"

What do you like best about OnBase? OnBase is a toolbox that is built to the customer's needs. We have added many tools through the years and have developed many business solutions that helped automate processes. The ability for business users find documents with self-service is a MUST. Community support is available to reach out to other customers and Hyland associates when a solution or issue is needed.

"Automated tool for document management and workflow"

What do you like best about OnBase? OnBase allows users to retrieve and review documents/reports in one convenient, easy-to-use place. The process was very manual before OnBase implementation.

"OnBase helped us transition to digital data keeping but is slow with cluttered interface"

What do you like best about OnBase? OnBase has provided my organization a solution that is preferrable to handling large volumes of paper documents. What do you dislike about OnBase?

"OnBase helped us transition to digital data keeping but is slow with cluttered interface"

What do you like best about OnBase? OnBase has provided my organization a solution that is preferrable to handling large volumes of paper documents. What do you dislike about OnBase?