ON24 Reviews in June 2026: User Ratings, Pros & Cons

Easy to Use & Great Support

What do you like best? The platform was easy to use, set up and manage. There was always a support contact to chat with. What do you dislike? It was hard for me to get proper MP4 files of the recordings for my events. What problems are you solving with the product? What benefits have you realized? We use On24 to provide training webinars.

ON24 - the ideal webinar platform

What do you like best? I like how easy it is to use and customize. Unlike other webinar platforms, you feel in control of the design and style throughout the entire user experience - from sign-up page to the "lobby" and the webinar console itself. It is far more user and audience-friendly providing a far better experience. The support team are fantastic too and respond quickly. What do you dislike? I would like to see some basic editing functions for the recordings. For example, if ...

It's awesome when it works, but the troubleshooting and customer service is a challenge.

What do you like best? The ability to make use of a wide variety of features for the producer as well as on the audience side is great. The email notification system is helpful and easy to use. The flexibility in presentation modes is really cool, and the ability to repurpose content for on-demand use. I really like the group chat and poll question features. They add another layer of engagement to the webcasts and makes it feel more personal. What do you dislike? Most customer ...

Engaging Webinar Platform with Great Customization Options

What do you like best? The audience console is sleek and highly customizable. Engagement tools such as polls, Q&A and CTA's along with the video help keep the audience's attention. Post-webinar analytics allow for an insightful look into who is attending our webinars and what content pieces they are clicking. ON24's customer service team are always very helpful and attentive to our needs. What do you dislike? Past issues with our firewall and VPNs have caused connectivity issues ...

Beautiful platform and great UX for the attendee, but usage is limited for marketers

What do you like best? Beautiful platform and great UX for the attendee. Ease of use. What do you dislike? HubSpot integration has been difficult, and support has given us no workaround options, so we'll be forgoing the platform soon. We need to be able to use our own website pages for event registrations also. Recommendations to others considering the product: Great for ease-of-use and attendee experience. The registration pages are also a great option if you don't have a ...

A hot mess of outdated technologies that fails to do the job

What do you like best? Really the only two things I like about ON24 is that attendees don't have to install anything on their computer to attend a webinar and that it integrates with Marketo. What do you dislike? IT USES FLASH. IN 2020. That should be enough to steer clear from this before you even start. The interface is a nightmare. - It's highly confusing where to find specific information or features without reading the documentation or taking a training. And let's be ...

Solid webinar tool

What do you like best? Stable tool with lots of engagement tools. We've had no technical issues and we are able to integrate with Hubspot with the help of their integration team. What do you dislike? It could be even sleeker in design, but this is nitpicking. Recommendations to others considering the product: If you're serious about providing leads or customers with highly engaging webinars ON24 was the best tool we found and we were not disappointed. It is very stable, ...

Amazing: the best way to broadcast events

What do you like best? I really enjoy how thing worked when I needed to use on24. What do you dislike? I had a few problems to reset my password What problems are you solving with the product? What benefits have you realized? I worked as a intern when I used ON24 to broadcast webinars. It were really helpfull.

Good tool but needs improvement

What do you like best? It meets my needs for now - everything is in one place. What do you dislike? UX - it could be a bit more intuitive. Also would love to see more customization when it comes to landing pages, emails, console. What problems are you solving with the product? What benefits have you realized? We are running our own webinars and gradually growing our audience.

Good product, variable service.

What do you like best? The console and capabilities are strong. What do you dislike? Company is siloed and training inconsistent so customer service and relationship management are challenging at best. What problems are you solving with the product? What benefits have you realized? We have a consistent and reliable webcast program.